The Company
We are partnering with a NDIS services provider who have recently acquired another organization and are in the process of integrating this business into their current systems.
The Role
As a Business Analyst, you'll play a key part in a high-profile contact centre transformation, helping the organisation enhance customer engagement and service delivery.
Responsibilities:
* Support a contact centre uplift and customer engagement project
* Focus on workforce allocation, scheduling, and process improvement as the business transitions to omnichannel capability
* Work closely with project managers and stakeholders on surveying, data privacy, and pilot implementations
* Blend of business analysis and light project coordination (approx. 50/50 split)
Requirements:
* Proven experience as a Business Analyst on process or systems projects focused on Customer Experience/Service
* Strong stakeholder engagement and documentation skills
* Ability to work autonomously and manage multiple workstreams
* Excellent communication, analytical thinking, and problem-solving capability
Apply Today
Submit your CV directly via email to Leah Townsend on or by pressing the Apply button.
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