Full Time (Work from Home)
Location: Remote- Brisbane, Melbourne
Company: Fee Synergy
Industry: Accounting & Legal Services
About Fee Synergy
Fee Synergy is Australia's leading provider of accounts receivable and payment solutions for accountancy and legal firms. Our mission is to replace the stress of debt with a positive, professional customer experience. Due to continued growth, we're expanding our collections team and are seeking a motivated, customer focused individual to join our friendly and supportive team.
About the Role
As a Debt Collection Specialist, you'll be responsible for managing and collecting outstanding accounts on behalf of accounting and legal firms across Australia. You'll engage with firm partners and practice managers via online meetings to discuss debt positions, collection strategies and account performance, ensuring our clients maintain strong relationships with their customers.
This is a
full time work from home
position offering flexibility, excellent support and a team-oriented culture that values integrity, teamwork and professional growth.
Key Responsibilities
Manage a portfolio of client accounts and ensure timely collection of outstanding debts
Communicate with debtors via phone, email, and SMS in a qualified and respectful manner
Meet with accountancy and legal firm partners to review debt positions, discuss recovery strategies and provide performance updates
Negotiate and agree on suitable payment arrangements with debtors
Maintain accurate and detailed records of all interactions and account statuses using Fee Synergy's collection system
Collaborate internal teams and clients to resolve account queries and discrepancies
Contribute to a positive team culture and continuous improvement initiatives
What We're Looking For
Previous experience in debt collection or accounts receivable (experience within accounting or legal sectors highly regarded)
Excellent communication and negotiation skills, with confidence in presenting to clients
Robust attention to detail and ability to manage competing priorities
Professional, empathetic and customer focused approach
Self motivated and comfortable working remotely
Why Join Fee Synergy
Full time work from home flexibility
Supportive, collaborative and fun team culture
Training and ongoing professional development
Opportunity to work directly with partners of top accounting and legal firms
Be part of a fast growing business with real career progression
Make a difference by helping clients improve cash flow and client relationships
Attend regular webinars and training sessions with AICM
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