Senior Specialist, Products and Solutions
The Customer Solutions Center (CSC) focuses on how we deliver capability to our customers both internal and external, supported by a product team and a team of technical architects.
We help shape our capabilities across loyalty, safety, security, open data, digital and multi-rail capabilities to cater for the needs today and to prepare for tomorrow.
You will have a deep understanding of different industries, understand emerging trends and help drive solutions.
Role
This Senior Analyst role focuses on driving product strategy and execution for Pay by Account and Real Time Payments, enhancing both account-to-account and card-based payment solutions.
This position involves collaboration across multiple teams and clients to ensure successful product deployment and customer satisfaction.
This is an outstanding development role for a high achieving, accountable leader of tomorrow.
The role will give exposure to Mastercard's global technology.
The successful candidate will collaborate with a large number of Mastercard divisions and leaders to coordinate and develop client outcomes.
Additionally, the role will provide exposure to internal and external product stakeholders.
Reporting to the Director – New Solutions, Customer Solutions Centre (CSC), this position:
Key Accountabilities
Manage the successful completion of all delivery projects for multiple clients
Collaborate and coordinate with various internal and external stakeholders to ensure the successful delivery of products
Manage projects to achieve success metrics established with the customer and Mastercard and ensure application of CSC best practices & methodology
Actively monitor Pay by Account operational SLAs and provide escalation support for technology suppliers and reseller partners.
Proactively identify potential issues, ensuring swift resolution or appropriate escalation when necessary
Provide reporting on Pay by Account KPIs, and manage billing/payment of invoices to resellers/suppliers, obtaining relevant approvals
Create an exceptional experience for Mastercard customers when deploying Mastercard products & services and positively influence brand preference.
Support the product lifecycle from ideation to launch and post-launch improvements
Ensure a seamless user experience by working with UX/UI teams
Provide subject matter expertise during customer discussions, supporting Sales and Consulting teams during sales and pre-launch activities
Conduct client and new program implementation kick-off meetings as required, including travel (where applicable) to client sites to facilitate project discussions
Manage key strategic delivery efforts for customers including first-time deployments of new product and services and first-time deployments of new technology not widely distributed in market
Apply lessons learned from previous implementation experiences and provide subject matter expertise on how customers can deploy and utilize new products and services being brought to market
Conduct market research and stay updated on industry trends, competitive landscapes, and customer needs
All About You
You demonstrate accountability and thrive when taking responsibility, excelling at managing multiple projects with strong planning and problem-solving skills
Possess a deep appetite for learning and are adaptable, with the ability to quickly grasp and navigate current systems and challenges
Translate complex information into simplified, digestible formats for stakeholders, showcasing exceptional communication and collaboration abilities
Utilize tools like Figma and Miro to design and present user journeys, simplifying workflows and enhancing user experiences
Collaborate with cross-functional teams, good at creating and maintaining supportive working relationships
Able to analyze performance metrics to measure success and propose improvements for post-launch optimization
Leverage strong organizational skills to manage critical details while ensuring seamless execution of tasks
Apply relevant industry experience, particularly in payments technology, to deliver impactful results
Ability to collaborate with stakeholders to gather and prioritize product requirements
Comfortable in communicating product updates and strategy to leadership and key stakeholders
Able to balance technical feasibility, business impact, and customer value in decision-making
Ready to Make an Impact?
If you're passionate about driving innovation, building strategic partnerships, and shaping the future of payments, we'd love to hear from you
Apply now and join us in creating a world beyond cash
Corporate Security Responsibility
Abide by Mastercard's security policies and practices
Ensure the confidentiality and integrity of the information being accessed
Report any suspected information security violation or breach
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines
All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security.
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📌 Senior Specialist, Products And Solutions
🏢 Mastercard
📍 Sydney