Claims Consultant Role Overview:
As a Claims Consultant, you will manage a portfolio of accident and health claims, working closely with key clients and external stakeholders to ensure efficient processing and adherence to service standards. You will conduct thorough investigations, evaluate coverage and liability, and drive timely claims resolution for an optimal customer experience.
Key Responsibilities:
* Provide exceptional customer service and professional advice to internal and external stakeholders.
* Manage a diverse portfolio of accident and health claims, ensuring compliance with regulatory requirements and company policies.
* Conduct in-depth investigations, gather relevant information, and make informed decisions regarding claim settlements.
* B Build and develop business relationships with key customers, contributing to team engagement plans.
Mandatory Technical Skills/Experience:
* Acknowledged expertise in Accident and Health (A&H) claims and similar industries.
* Strong interpersonal, negotiation, and customer service skills.
* Commitment to quality, accuracy, and continuous learning.
* Knowledge of GICOP requirements and relevant regulatory legislations.
Desirable Qualifications:
* ANZIIF Certificate in General Insurance claims or AQF Diploma in General Insurance or industry equivalent.
* Previous experience as a Claims Consultant in the Group Personal Accident space.
We offer competitive annual salaries on offer, flexible work arrangements, and a comprehensive training program. If you are a resilient and dedicated professional with a passion for managing personal accident claims, we would love to hear from you.