Job description:
About the role
We are looking for a passionate Customer Service Coordinator to join our client in their Acacia Ridge location. Your role will involve being the central point of contact for their customers.
In this essential, customer centric role you will;
Take ownership of customer enquiries
Manage the order to delivery process from end to end
Manage and resolve escalated or complicated customer enquiries
Document all information and adhere to standard operating procedures
Enter and maintain customer information using a variety of systems
Provide customers with product and service information
About you
You are a customer focused individual, with a solid service mindset who has knowledge of customer service principles and practices and experience in administration.
Alongside this you will have:
Demonstrated experience in the order to delivery process and/or experience in accounts receivable
Extensive experience and knowledge in customer service
Have an understanding of supply chain, logistics and warehousing operations (preferred but not essential)
A strong track record of operational and organisational improvement with a positive approach to change and learning
Exceptional stakeholder engagement & relationship management
Working in a small team in their Acacia Ridge office, you will rewarded with a fun and supportive culture and a competitive salary.
Note: You may be required to provide evidence of your COVID-19 vaccination status.