About the Role:
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* Our ideal candidate will have a passion for delivering exceptional customer experiences and meeting customers' end-to-end banking needs across transaction activities, needs-based conversations, and educating them on digital solutions.
* The successful applicant will be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience.
* We are seeking a highly adaptable and resourceful individual who can actively participate in and support bank programs and initiatives.
* The right person for this role will take responsibility to 'know your customer' from a risk perspective and ensure compliance with bank policies and procedures.
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Key Responsibilities:
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* Provide seamless branch experiences for customers by meeting their end-to-end banking needs.
* Contribute to significant uplifts in customer engagement and advocacy.
* Actively participate in and support bank programs and initiatives.
* Take responsibility to 'know your customer' from a risk perspective.
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What You'll Bring:
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* Exceptional customer focus with retail experience.
* Experience in being a user and promoter of technology.
* Ability to multi-task and highly adaptable to change and ambiguity.
* Willingness to work in a collaborative team environment.
* Sound understanding of compliance.
* Excellent communication and interpersonal skills.
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Why Join Us?
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You'll be part of an organisation that values diversity and inclusion, where you can build your future while helping to shape a world where people and communities thrive.
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We offer flexible working arrangements, access to health and wellbeing services, and discounts on selected products and services.
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We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.
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At ANZ, we're committed to building a workplace that reflects the diversity of the communities we serve.
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