Our Pullman Brisbane Airport Hotel is currently looking for a Full-time Duty Manager (Front Office), to join the professional and dynamic Front Office team.
This full-time role reports to the Front Office Manager, with responsibilities including leading the smooth day-to day shift operation within the Front Office department.
About Us:
The Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. With 532 guest rooms, 3 restaurants, Rooftop Event Space, Executive Lounge, IRD`s and 17 meeting spaces. Located at the Brisbane Airport precinct, it is the first accommodation and meeting and event space to be developed in this precinct.
Key Responsibilities Include:
* Process and assist with check-in, check-out of guests, ensuring all procedures are adhered too.
* Lead by example when attending to guest requests. Be proactive and resourceful.
* Take initiative to ensure that interactions with our customers are positive and productive.
* Have the necessary skills and training to actively resolve complaints and challenges presented by customers.
* Provide guidance, support training and leadership to all employees.
* Monitor training and offer guidance to employees whilst on shift.
* Assist in all areas of the hotel during peak times to eliminate potential issues.
* Responsibility for the health and safety of all patrons, guests and staff members.
To be successful in this role, you MUST have:
* Previous front office experience at a supervisory level
* Experience in Opera Cloud an advantage.
* Proven customer service, communication and personal presentation skills
* Ability to work a variety of shifts including weekends, evenings and public holidays.
* RSA & Food Safety certificate preferred.
* First Aid & CPR
* Ability to be calm and professional & in busy times.
* Have genuine passion for hospitality.
The benefits for you:
* We love to celebrate - through reward & recognition program, benefits, regular team events & fun days.
* Sense of belonging through diversity & inclusion.
* Accor Worldwide discounts.
* subsidized car parking & air train tickets and discounted meals onsite.
If this sounds like you and you are ready to join our team, click apply today