Job Description
Manage a portfolio of customers and develop a deep understanding of their business needs to provide suitable products and services.
-----------------------------------
Key Responsibilities
* Develop and maintain a detailed understanding of the customer's business and financial needs
* Act in the best interest of the customer, applying a customer-centric approach to support their business needs with suitable products and services
* Provide appropriate solutions towards account maintenance and customer needs
* Maintain a well-managed portfolio compliant with all relevant policies and procedures
* Control workflows across all compliance and customer fulfilment processes
-----------------------------------
Requirements
The ideal candidate for this role brings a wealth of experience from commercial banking frontline roles, particularly in commercial lending.
* Experience in commercial banking frontline roles and commercial lending
* Ability to manage strong customer relationships by handling service queries and solving minor issues
* Strong communication skills to assist customers effectively
* Attention to detail when reviewing agreements and contracts
* Ability to assess a customer's ability to fulfill their credit obligations, considering both qualitative and quantitative factors (the 5Cs of credit)
* Ability to manage multiple tasks and keep track of customer documentation, banking transactions, and internal communications
* Familiarity with risk management concepts, particularly in credit risk, risk and market risk
* Familiarity with regulatory requirements such as KYC (Know your Customer) and AML (anti-money laundering)
-----------------------------------
What We Offer
Our organization believes in the power of relationships in commercial banking. We offer tailored support to our customers, whether they're starting, running or growing their business.
* Investment in new systems and technologies provides our bankers with great insights and data
* Many career pathways within commercial banking and beyond, with inspiring leaders and tailored learning opportunities to help you grow