Overview
Position: National Operations Coordinator
Location: Melbourne, Victoria, Australia (Abbotsford/VIC preferred)
Job ID: 258784
Posted: 05-Mar-2026
CBRE is seeking a highly motivated and experienced National Operations Coordinator to join our team, working within a dynamic client environment. This pivotal role is responsible for shaping and enhancing the workplace experience for our key client across their national portfolio, ensuring seamless service delivery and contributing to the overall success.
About CBRE CBRE is the world\'s leading and largest commercial real estate services and investment firm; a growing and visionary organisation, comprised of the best and brightest professionals. Within Global Workspace Solutions, also known as GWS, we are invested in the development and unique needs of our diverse employees and client accounts.
Key Responsibilities
* Service Delivery & Performance: Oversee integrated facilities services delivery, ensuring compliance with Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and CBRE GWS business operating standards. Proactively identify and implement operational improvements across assigned geographies and account performance.
* Operational Management: Implement and manage service delivery schedules within the client environment, adhering to CBRE GWS EA Operational practices. Manage FOH and BOH operational practices at key corporate offices, with a strong focus on delivering high-end customer service that aligns with the Client\'s Master Service Agreement (MSA).
* Financial & Reporting: Collaborate with the Facilities Team to manage the Space Allocation process and align with client financial reporting requirements. Assist in the management of account financial requirements to support operational reporting at a national level.
* Projects & Minor Works: Partner with the Facilities team and local site stakeholders to review, manage, and implement minor works projects across the national portfolio of client sites.
* Vendor & Subcontractor Management: Provide operational support for the management of subcontractor purchase orders, invoicing, reporting, and work order closures. Manage the creation, assignment, and tracking of work orders to multiple technicians, subcontractors, and vendors.
* Client & Stakeholder Engagement: Serve as a primary face of the account management team, fostering strong relationships with clients, contractors, and internal stakeholders. Provide operational support to the facilities management team, addressing daily operational needs and contributing to a positive workplace environment.
* Compliance & Standards: Ensure strict compliance with client and company HSEQ policies and adhere to internal auditing processes.
* Continuous Improvement: Proactively identify opportunities to improve operational efficiency, streamline processes, and enhance the overall workplace experience.
About You
* 5+ years of experience in Facilities Management or Workplace Services sectors. (e.g Hospitality, Front of House Manager, Experience Manager or Event Manager)
* 5+ years of experience reporting and managing operational budgets from a facilities standpoint.
* Experience with trade management is preferred.
* Demonstrated experience with Coupa/SAP Management is a plus.
* Bachelor's degree BA/BS, Facilities Management, or a related field preferred
Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
Applicant AI Use Disclosure
We value human interaction to understand each candidate\'s unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
If this sounds like a good fit, we'd love to hear from you!
Service line: GWS Segment
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