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Hertz is more than a rental car business. It is a global company proud to dedicate itself to meeting customer needs by offering a wide variety of vehicles and services. Boasting a rich history of significant first steps, ambitious ideas and innovation, Hertz has evolved into the reputable global brand it is today. Our global company includes our other reputable brands of Thrifty, Dollar, Ace and Flexicar. At Hertz we drive a 'One Team' culture which means at Hertz you will be exposed to all our different brands and be part of a global multibrand team. We put people first, drive change and strive to win together. If you share these values, then Hertz is the place for you to achieve your career goals.
To continue our success in the future of car rental, we're looking for customer focused, high performing Instant Return Representative to join our exceptional team and grow your career!
What are the Perks?
Profit Sharing Program
Generous discounts on our brands
Employee Car Sales Program
Car Leasing Program
On-site Airport Parking
Additional days leave per annum
A focus on sustainability
Targeted charity partnerships
Key focus on wellbeing and safety
WGEA Certified workplace
About the Role?
As an Instant Return Representative, you will be responsible for providing exceptional customer service and sales services to internal and external customers to ensure the continued growth and profitability of Hertz. You will be based at our Canberra Store and you may be required to work at other ACT stores within reasonable travel distance.
In this role you will;
Greeting our customers as they return their vehicles and ensuring a positive customer experience
Inspecting the returning vehicle for damage
Courteously and expeditiously processing rental returns
Sell Hertz rental options to our valued customers
Ensure overall customer satisfaction by resolving issues
About You?
To be successful in this position, our newest team member will have the following:
Excellent communication skills, a positive attitude and ability to engage in verbal interaction with customers
Previous experience in customer service or sales; experience in rental industry preferred
Flexibility of working hours (7-day shift work including weekends & public holidays may apply)
A full and current AU driver's licence with the ability to drive automatic vehicles
About the Offer?
In return for your hard work and dedication, you will be rewarded with:
A competitive hourly rate & incentives
Opportunities for career growth and development
Full training and a company uniform
A supportive team environment
Leave loading & shift penalties applied to base hourly rates
Employee Benefits and a motivating company culture
At Hertz we pledge to provide a safe and supportive work environment for everyone. We are an inclusive business who welcomes diversity and we encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people with disabilities.
This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets.
Please note Police Background Checks will be completed for external candidates as part of the Recruitment Process
Unlock job insights
Your application will include the following questions:
* Which of the following statements best describes your right to work in Australia?
* Do you have a current Police Check (National Police Certificate) for employment?
* Do you have a current Australian driver's licence?
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