Overview
The AWS Region Services team combines AWS global cloud leadership with Australian security expertise to deliver highly secure, scalable environments for sensitive workloads. We're creating innovative ways to use cloud computing, artificial intelligence, and machine learning while maintaining the highest standards of security and operational excellence.
Key Job Responsibilities
* Define, build, own, and run services in high growth environments
* Solve unique and first-order problems in massive-scale areas such as compute services, DynamoDB/NoSQL databases, Glacier, S3 data lakes and many other AWS services
* Learn how to build and operate distributed systems at massive scale
* Build and influence the tools and utilities that are part of the AWS fleet running our internal services
Day in the Life
On a typical day engineers might deep dive to determine the root cause of a customer issue, investigate why a metric is trending the wrong way, consult with the top engineers at Amazon, or discuss radical new approaches to automate operational issues. As a Systems Analyst you would own supporting activities for these services, and regularly work with development teams to establish and improve service support. You will operate with guidance from your team and quickly drive issues to resolution. You understand the business logic and architecture of your supported services that enable you to regularly resolve undocumented trouble tickets. You regularly contribute to the creation and improvement of support documentation. You may perform code builds and deployments, communicating status regularly before, during, and after each deployment. You create and interpret metrics that measure support success and service performance.
About the Team
Region Services provides the highest caliber Operational Solutions and Cleared Support for services within our Regions. We provide 'hands on keyboard' support to our service teams by deploying changes into these isolated regions, monitoring the results, and reporting any issues that are observed.
Security Clearance
Must hold or be able to attain an Australian Government Security Vetting Agency clearance (see https://www1.defence.gov.au/security/clearances).
Basic Qualifications
* Experience with Linux/Unix
* Experience with support procedures and methodologies for production computing environments
* Experience troubleshooting and debugging technical systems
Preferred Qualifications
* Experience with continuous integration and continuous delivery
* Knowledge of networking fundamentals
* Knowledge of scripting languages (bash, python, etc.)
* Experience using tools to create, manage, and publish documentation
* Bachelor's degree in Computer Science, Engineering, a related field, or equivalent experience
Equal Employment Opportunity
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Amazon is committed to providing workplace accommodations for candidates with disabilities during the application and hiring process; for more information see https://amazon.jobs/content/en/how-we-hire/accommodations.
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