Full Job Description
Customer Experience Manager - Moorebank, NSW
- Highly competitive package & ongoing career development
- Flexible start/finish times
- Be part of an exciting growth journey – we’re expanding!
About the company
Our client is a well-established name in the automotive accessories industry, known for quality, innovation, and reliability. With recent business acquisitions and a fast-paced growth trajectory, we’re evolving – and we need passionate leaders to help us take it to the next level.
About the role
You’ll be managing a team of experienced customer service professionals who need a calm, capable leader – not a data-cruncher. While KPIs are helpful, people are the real priority.
Duties
- Lead and nurture a close-knit customer service team
- Roll up their sleeves and work alongside the team when needed
- Balance empathy with authority – build strong bonds, but lead with confidence
- Identify efficiency wins and improve internal processes
- Drive training and development to uplift team capabilities
- Use recent tools and software to start tracking performance and KPIs
- Embrace change and support the team through business growth
Skills and experience
- Strong people leadership experience
- A background in customer service, ideally with some mechanical/automotive knowledge
- Excellent computer skills
- The grit to lead through growth and change
- A proactive mindset and willingness to improve systems, not just manage them.
Benefits
- Highly competitive package on offer for the right candidate
- Flexible start/finish times - core hours 38hrs per week
- A growing, stable business where your leadership truly matters
- A supportive, family-oriented work culture
- Career progression opportunities as the business continues to expand
If you are interested in joining a successful business for this fantastic full-time position, please send us your resume today.
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📌 Customer Experience Manager
🏢 Just Automotive Recruitment
📍 Sydney