Are you great with people and thrive in a busy, customer‑focused environment?
Join our supportive team in Geraldton where you'll be the first point of contact for customers seeking advice, information and assistance. This role is ideal for someone who enjoys helping others and takes pride in delivering friendly, accurate and professional customer service.
At the Department of Local Government, Industry Regulation and Safety (LGIRS), we offer a range of benefits including flexible working hours to support you and help deliver the best outcomes for our community.
We value diversity and appreciate every individual's perspective, bringing together a diverse and inclusive workforce to drive innovation and success. We are committed to creating and maintaining a diverse workforce that reflects the community we serve, and an inclusive culture where all employees feel valued, respected and connected.
The Role
The Customer Service Officer is a front facing role providing friendly, accurate and timely information to customers by phone, email and in person. As the first point of contact, you'll help people navigate services, interpret information and apply relevant guidelines while contributing to a positive, customer‑focused team environment.
You will bring to the team your ability to accurately record and source information using technology and software applications, and your commitment to participating actively in team discussions, coaching, and training sessions to support ongoing improvement processes.
The following outlines the key responsibilities and duties related to this position:
• Provide excellent customer service.
• Identify and assess individual circumstances and provide relevant information.
• Deliver consistent, accurate and timely information in a demanding environment.
• Accurately record and source information using technology and software applications.
• Participate actively in team discussions, coaching and training sessions and support the
development of ongoing improvement processes.
• Work within, and apply, a wide range of legislation, policy and guidelines to ensure
appropriate standards are met.
Please refer to the Job Description Form (JDF) for further information regarding the position, including any specific requirements, leadership capabilities and pre-employment checks which will be assessed as part of the selection process.
Benefits working for LGIRS
· Flexible working hours (with a standard 37.5 hour week)
· Flexible working arrangements (from home, the field and office)
· days of annual leave per year (which can be taken at half pay)
· % leave loading paid annually on accrued annual leave
· days personal leave per year
· weeks long service leave every seven years (which can be taken at half pay)
· weeks paid parental leave (after 12 months of service)
· public holidays in lieu per year
· days reproductive leave per year
· days disability leave per year
· days bereavement leave
· days cultural leave for Aboriginal and Torres Strait Islander people per year
· Ability to purchase additional annual leave
· Opportunities for professional development, acting, shadowing and mentoring
· Formal training options
· Stable work, job security, fair remuneration and 12% superannuation contributions
Interested? Click on "Apply" now to learn more about the role and how to apply for the position.
Applications close at 4pm on Tuesday 24 February 2026 (WST)