- Enjoy the perks of NFP salary packaging - up to $18,550 p.a.
- Come & join one of WA's largest aged care providers
- Seeking a Team Lead with a passion for working with older people
At Southern Cross Care WA we help people live extraordinary lives every day, connected to communities. As a provider delivering care, support and accommodation for West Australians in greatest need, our purpose is clear, and our passion is strong.
Southern Cross Care WA is a place where you can have an extraordinary impact, make an extraordinary difference, and be appreciated for extraordinary contributions.
We hope you will join us and become one of the people who make Southern Cross Care WA an extraordinary place to be.
About the role and where you will be working:
The Team Lead Bran Nue Dae is responsible for leading Support Workers and delivering high‑quality respite, in‑home, and community support services across Support at Home, CHSP, and the Breakfast Club programs operating from Bran Nue Dae. The role combines team leadership with hands‑on Care Coordinator responsibilities, including client intake, assessment, care planning, and ongoing service monitoring. The Team Lead ensures a culturally safe, person‑centred service that enhances client wellbeing, promotes independence, and strengthens community connection.
We’ll also be asking you to:
- Undertake Care Coordinator responsibilities such as client intake, assessment, service onboarding, and ongoing care planning.
- Promote a positive, supportive team culture that encourages high performance and multidisciplinary cooperation.
- Oversee compliance management for Aged Care, ensuring robust data gathering and accountability across all stakeholders.
- Support complaint management and resolution processes, promoting open communication, transparency, and empathy.
- Manage revenue streams for the centre, ensuring income optimisation and compliance with relevant contracts and funding guidelines
- Proactively promote Bran Nue Dae services within the local and wider community, identifying opportunities for service utilisation and business growth.
To be considered for this role, you’ll need:
- Cert III in Aged Care
- Minimum of 2 years’ experience supporting high care clients in an community services or health sector
- Professional development skills: with experience in coaching and mentoring staff to build service capability
- Demonstrated customer service orientation and continuous improvement focus
Working with us:
At Southern Cross Care WA, we are committed to being an employer of choice. As well as providing a positive and supportive environment, we also offer the following benefits:
- Not-for-profit salary packaging options of up to $15,900 for general living expenses and $2,650 for entertainment benefits.
- Corporate Health Insurance with HBF
- Free employee assistance program
- A diverse range of services which allows professional development and growth
- Annual leave starting at 4 weeks (full time)
- Carers/personal leave
- Service Awards for long standing employees
- Flexible working environment
How to apply:
To express your interest, please apply with an up‑to‑date resume, and a cover letter outlining your experience / suitability.
Kindly note, if your application progresses to an interview, we’ll be asking for:
- National Police Clearance - current within 6 months (or evidence of application)
- NDIS Worker Screening Check
About us:
Established over 50 years ago, Southern Cross Care WA is a purpose‑driven, not‑for‑profit organisation contributing to social, health and economic development in WA. We do this by enabling the delivery of integrated services in our community for the increasingly complex health, care and accommodation needs of our aging population and those living with mental illness.
Our dedicated and passionate team of around 900 employees and 130 volunteers, deliver care and services to over 3000 West Australians across our residential, retirement village, mental health, community housing and home care portfolio.
Our promise to our clients, residents and each other is to enable extraordinary because we;
Listen, Act, Do not give up, Work as one.
Southern Plus and Southern Cross Housing Ltd. are part of the Southern Cross Care WA Inc. Group.
Southern Cross Care WA is an equal opportunity employer committed to diversity and inclusion. We also acknowledge the Traditional Owners of the lands on which we work.
For more information on the services, we provide visit: scrosswa.org.au
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