Job Description
Serves as a senior business process outsourcing delivery specialist. Coordinates and plays a lead role in daily site operational activities, ensuring timely service delivery and achievement of contracted performance expectations.
Leads or participates in projects to implement new initiatives, onboard new clients or enhance existing processes.
Ensures service delivery meets quality standards, regulatory requirements and contractual obligations.
Monitors and reviews work processes, ensuring achievement of production requirements, volumes and deadlines.
Identifies potential risks, working with management to develop and implement mitigation strategies – striving to ensure effective service delivery and enhance customer satisfaction.
Provides procedural guidance and support for less experienced team members.
Performs historical data analysis to identify and mitigate potential issues before they occur.
Proposed changes to improve service delivery, problem solving and incident resolution.
Required Skills and Qualifications
High School Diploma
May require technical certification or associate degree
Generally, 7+ years' experience in area of responsibility
Benefits
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
Others
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