Customer Service Representative - DrivePosted 3 days agoThis is a Customer Service Representative - Drive role with Nine based in McMahons Point, NSW, AU== Nine ==Role Seniority- graduate, juniorMore about the Customer Service Representative - Drive role at NineCustomer Service Representative52 Victoria St, McMahons Point NSW 2060, AustraliaFull-timeCompany DescriptionDrive is Nine's brand appealing to the automotive enthusiast.
Working with our industry leaders you will help us achieve our vision, to shape the future of automotive in Australia by providing authoritative reviews, detailed comparisons, and innovative commerce solutions.2025 is an exciting year to be part of the Drive Marketplace team.
Drive Marketplace is on a sharp growth trajectory with a vision to become Australia's No.2
Automotive Marketplace in Australia.The expanding Drive Marketplace team has an ambitious, forward-thinking and highly collaborative culture, with a shared passion for the automotive industry.
As the on-the-ground human faces of the Drive brand within the National Drive Dealer Network, genuine partnerships and a healthy dose of hard work and fun sit at the core of the team's success to date.Job DescriptionThis exciting new position is crucial for enhancing customer and dealer experiences within our rapidly expanding Drive Marketplace, helping Australians discover the joy of finding and buying their next car.
You\'ll be instrumental in ensuring timely interactions and proactively supporting dealers to meet their sales goals.Day to day you will:Boost customer satisfaction and dealer retention by maintaining a high NPS score through exceptional service and follow-up.Deliver prompt first responses and effectively qualify leads, ensuring timely allocation to Drive dealer partners and managing follow-up surveys.Ensure data accuracy in all customer interactions and prepare timely dealer performance reports.Efficiently resolve issues by identifying and escalating problems, aiming to reduce repeat customer contacts.Stay informed on Drive Marketplace platform changes, product updates, and market trends to provide expert guidance to consumers and dealers.QualificationsWhat you\'ll bring:1-2 years of customer service/success experience, ideally in digital advertising, e-commerce, or automotive.Strong communication skills with a customer-first approach.Proficiency in CRM platforms like Salesforce.A knack for data analysis to support client goals.Excellent organisational skills and the ability to multitask effectively.Comfort working independently and collaboratively with various teams.Additional informationNine is Australia's largest locally owned media company.
Working at Nine, you'll have access to a unique range of experiences and opportunities, helping drive the success of the country's most trusted brands.How we workAt Nine, our flexible work options vary by role and team.
This may include flexible hours, hybrid work, or part-time arrangements.
We welcome discussing your flexibility needs during the hiring process - just ask the Talent Acquisition team.More info at Nine Careers.Our Commitment to Diversity and Inclusion:We\'re committed to a safe, respectful and inclusive Nine.
From day one, you\'ll be encouraged to bring your whole self to work and will be supported to perform at your best.
We encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, and of all ages, genders, nationalities, backgrounds and cultures.
If you require any adjustments to the recruitment process, please advise us when you apply.Work rights:Please note to apply for this role you must already have the right to lawfully work and live in Australia.Posted 3 days agoCustomer Service Representative - Patient SupportLocation: Sydney, NSW, AUThe RoleJoin our health tech team as a Customer Service Representative, providing essential support to patients preparing for admission.
This is a casual, inbound-focused role where you\'ll be the reassuring voice patients hear when they have questions or concerns about their upcoming procedures.Key ResponsibilitiesHandle inbound patient calls regarding pre-admission queries and concernsGuide patients through preparation requirements and documentationMaintain accurate patient records in our healthcare systemCoordinate with clinical teams to ensure smooth patient transitionsProvide empathetic support while maintaining strict confidentialityWhat You\'ll NeedStrong communication skills and natural empathyAttention to detail and ability to multitaskComfortable with computer systems and learning new softwareUnderstanding of confidentiality requirementsWhat We OfferCompetitive casual hourly rateComprehensive training and ongoing supportOpportunity to make a real difference in patient careContract Details3-month initial contract with potential for extension.
In-office position.Note:Before we jump into the responsibilities of the role, you'll be learning new things with the team and growth support.Posted 3 days agoIT Client Services AdministratorMacquarie Park, NSWEmployer: Fresenius Medical Care Holdings, Inc.Posted 8 days agoJob DescriptionPermanentPrimary purpose of the role:The Client Services Administrator's role is to support and maintain in-house computer systems, laptops, desktops, and peripherals both on site and remotely.
This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when appropriate to maintain SLA expectations.Key Result AreasSupport the acquisition of new computer or networking hardwareEvaluate documented resolutions and analyze trends for future preventionAlert management to emerging trends in incidentsSupport capacity planning and strategic goals for Citrix systems and clientsInstall and configure Citrix applicationsOperational ManagementProvide training and support to end usersMaintain workstation hardware and softwareCollaborate with teams to test Citrix programs and interoperabilityRecommend hardware/software changes to optimize deploymentsManage Service Desk requests and document problem detailsAccess resources for problem resolutionInstall security software and perform preventative maintenanceTest fixes and perform post-resolution follow upsCompetencies(attitude, skills, qualifications & experience)3 years' experience administering Citrix and physical clientsExperience documenting configuration and process informationBachelor Degree or equivalent in Information SystemsStrong analytical and problem-solving abilitiesAbility to prioritize and execute in high-pressure environmentsStrong interpersonal and communication skillsAbility to present ideas in user-friendly languageSelf-motivated and detail-orientedKnowledge of software quality assurance best practicesTeam-oriented with collaborative mindsetBe The First To KnowAbout the latest Client Services Director jobs in SydneySet Email Alert: Job title, LocationWhat other jobs are popular in this category?
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