Position Description
Member Services Consultant – Executive Health Solutions (Altius Group)
Location: Melbourne
Reports to: Melbourne State Manager
About Executive Health Solutions (part of Altius Group) is Australia's leading provider of premium executive health assessments and wellbeing programs. Partnering with over 360 corporate clients, services over 12 000 executives, EHS helps organisations manage risk, enhance executive wellbeing, and retain key talent. Purpose‑built clinics, supported by a multidisciplinary team of health professionals, deliver tailored medical assessments and wellbeing services to senior leaders across Australia.
Purpose of the Role
The Member Services Consultant is a dedicated outbound role designed to secure executive health assessment bookings with eligible executives, partners, and directors. This role is critical to driving participation, maintaining conversion rates, and providing a professional first impression of EHS. By relieving Client Service Liaison (CSL) staff of outbound responsibilities, this role strengthens the in‑clinic experience while ensuring consistent booking outcomes.
Key Responsibilities
* Conduct high volume outbound calls per day to executives from client eligibility lists, demonstrating resilience and consistency in high‑volume environments.
* Achieve confirmed bookings daily, applying structured call cadences to improve conversion rates.
* Follow agreed contact sequences (SMS, call, email) while adapting to client‑specific rules and protocols.
* Represent EHS with warmth, professionalism, and credibility in every interaction, ensuring executives feel confident and well supported.
* Maintain accurate call logs, booking data, and CRM updates to enable reporting and compliance.
* Provide additional support across states during peak demand or when large client lists (e.g., government tenders) require coverage.
* Develop knowledge of EHS's standard and customised programmes to provide clear, accurate information to executives.
Success Measures
* Conversion rates aiming to exceed current CSL benchmarks (~15 bookings from 150 calls)
* Demonstrated compliance with client‑specific outreach limits and methods
* Evidence of cross‑training across multiple states and programme types
* No complaints from executives or corporate clients about the booking process
Skills and Experience
The role requires resilience, professionalism, and strong communication skills. The successful candidate will be able to combine persistence with judgment, ensuring booking targets are met without compromising client trust.
* Backgrounds suited: hospitality, customer service, or outbound telesales
* Experience working in high‑volume, KPI‑driven environments with consistent results
* Professional presence and ability to engage confidently with C‑suite executives
* Organisational discipline in managing CRM systems and maintaining accurate records
* Ability to build rapport quickly while staying outcome‑focused
* Maturity to handle rejection, maintain momentum, and stay positive under pressure
Candidate Profile
The ideal candidate will be personable yet persistent, credible in executive interactions, and comfortable in a structured environment. They will thrive on meeting targets and take pride in representing a premium brand.
* Strong interpersonal skills with maturity and credibility in executive conversations
* Experience in premium service environments (hospitality, professional services, or outbound appointment setting)
* Resilience to manage ideally around 150–250 calls daily with consistent energy
* Ability to thrive in KPI‑driven settings while ensuring a positive participant experience
Why Join Executive Health Solutions
This is an opportunity to represent a premium health brand while directly contributing to the wellbeing of senior business leaders. The role offers strong training and leadership support, the chance to be part of a collaborative Melbourne team, and a pathway to grow within Altius Group into client service, leadership, or broader programme engagement roles.
#J-18808-Ljbffr