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Security Manager - Retail
We are seeking a dedicated Security Manager to lead our retail security team, uphold safety standards, and grow within a supportive, national company.
About Trident Services Security Pty Ltd
Trident Services Security Pty Ltd is a leading provider of integrated cleaning and security services across retail centres and airports throughout Australia. We pride ourselves on delivering proactive and well-managed services to our clients.
The Role
Based in Tweed Heads, the Security Manager will oversee the operational and administrative management of our security personnel at a premier retail property. The role involves ensuring best practices in safety, security, and customer service, with a full-time position offering a competitive salary and benefits.
Key Responsibilities
* Report to the Trident Regional Security Manager on all security and safety matters.
* Manage and coordinate the security team, ensuring contractual and emergency management standards are met.
* Oversee staffing, budgets, and financial performance, taking accountability for outcomes.
* Ensure compliance with site instructions, policies, and procedures.
* Maintain service quality through auditing, training, and mentoring, including onboarding and site-specific training.
* Handle employee management and corrective actions as needed.
* Coordinate training delivery to security personnel to keep standards current.
* Generate reports for Trident and clients as per service specifications.
* Engage with centre management, emergency services, and community groups to foster strong relationships.
* Ensure adherence to relevant legislation and company policies.
* Contribute to governance, strategy, and continuous improvement initiatives.
* Identify and implement security procedure enhancements.
Candidate Profile
The ideal candidate will possess:
* Minimum 3 years’ experience in supervision, management, or leading large security teams.
* Excellent leadership, interpersonal, communication, and strategic planning skills.
* A results-oriented strategic thinker with a record of achieving objectives.
* Strong problem-solving and decision-making skills, with a proactive approach to security and emergencies.
* Thorough knowledge of security practices and relevant legislation.
* Relevant NSW Security Licences (Crowd Control, Security Officer Unarmed, Monitoring).
* Senior First Aid Certificate with CPR.
* Unrestricted Australian work rights.
* Open Class C Driver’s Licence.
* Proficiency with security technology and systems.
We are an equal opportunity employer and encourage Aboriginal and Torres Strait Islander candidates to apply.
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