Primary Details
Time Type: Full timeWorker Type: Employee
Please see more information about QBE careers here Careers
* QLD based position
* Permanent Full Time role
* Salary + company car, iPhone, iPad & laptop
The opportunity
We are looking for a skilled Motor Vehicle Assessor to join our QLD Assessing Team In this role, you will assess damage to both light and heavy vehicles and oversee and coordinate repair work to ensure vehicles are restored with minimal inconvenience to the policyholder and at a fair, reasonable cost to the insurer. You will also be provided with fully maintained Tool of Trade items, including a company vehicle, iPad, and laptop.
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
We're an international insurer with more than 13,000 people working across 26 countries – which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind.
Your new role
In this role you will be responsible for:
* Assessing and determining the best practice repair method, settlement recommendations for vehicle damage in accordance with industry standards, legislation, the MVIRI and manufacturer repair methods and mitigation of claims costs.
* You will engage with repairers, suppliers and clients face to face, over the phone or electronically as required.
* Locating and negotiating acceptable replacement parts if required
* Quality Customer Service aimed at exceeding our customer's expectations & as per claims manual service standards
* Support the implementation of the Claims strategy to enable delivery of overall business targets
About You
To be successful in this role, you will have:
* Trade qualification in either motor mechanic, spray painter or panel beater is essential
* Expert assessing skills with a sound understanding of repair methods and settlement types
* Advanced negotiation and conflict resolution skills
* Experience in quoting accident damaged vehicles in both heavy, light and prestige vehicles
* Exceptional customer service delivery
* Strong written and verbal communication skills along with an ability to build lasting relationships
* Quality and cost focused management of claims
* Computer/IT competency
* Excellent planning and time management skills
* Hold a current driver's license
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
* 'Hybrid Working' – a mix of working from home and in the office to enhance your work/life balance
* Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
* 18 weeks' gender-equal flexible leave for all new parents, including paid super
To learn more about benefits of working with us, click here.
Rewards & Recognition
We value our employee's experience with us and are proud to have been recognised for the following awards:
* 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our program
* 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
* Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
To learn more about our achievements, click here.
Apply now and let's make it happen
If you're looking for a career that combines your expertise and your empathy, click Apply today.
Your career. At the heart of it.
Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at
Skills:
Analytical Thinking, Claims Administration, Communication, Critical Thinking, Customer Service, Decision Making, Detail-Oriented, Insurance Regulations, Intentional collaboration, Loss Prevention Management, Managing performance, Motor Vehicles, Process Improvements, Report Writing, Standards ComplianceApplication Close Date: 03/02/2026 11:59 PM
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.