YOUR OPPORTUNITY
We're looking for a friendly, solution‐focused Customer Care Consultant to join our supportive team in our trade store in Singleton. In this role, you'll be a trusted point of contact for our customers—listening, problem‐solving, and helping deliver positive outcomes every day.
You'll be supported by an experienced leader and a close‐knit team who are passionate about great service. This is a fantastic opportunity to build your customer service skills, gain exposure to issue resolution and escalations, and develop your confidence in a role where your contribution truly matters.
This is a full‐time, 12‐month maximum‐term role, with potential opportunities to continue and grow your career within the business.
What You'll Be Doing:
* Responding to customer enquiries via phone and email in a professional and friendly manner
* Resolving customer issues efficiently, with a strong focus on first‐contact resolution
* Completing customer care administration accurately and on time
* Meeting service level targets and response timeframes
* Working collaboratively within a positive, customer‐focused team environment
What You'll Bring
* Experience in a customer service or customer support role
* Clear, confident written and verbal communication skills
* The ability to work independently while also contributing to a small team
* Confidence using Microsoft Office applications
* A proactive, solutions‐driven mindset with a genuine desire to help customers
What\'s In It For You:
* Full time role,Monday to Friday (no weekends)
* Exclusive Perks:Team Memberdiscount cardforKmart, Bunnings, Target & Officeworks
* Wesfarmers discountedoffersfrom over 400 retail partners
* Learn as you work, plus access to online courses to support your development
* Team events, celebrations,awardrecognition and prizes
* Refer-A-Friend program–earn up to $2,000 for each referral!
* Freeonsite parkingand more!
Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.
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