Job Summary
This is an exciting opportunity to join a global network as a Coordinator at our Fixed Base Operations in Brisbane. As a key team member, you will be responsible for providing exceptional customer service to private and corporate aircraft owners, passengers, and flight crews.
You will be the face of operations on the ground, ensuring smooth transitions for aircraft movements and contributing directly to safe and seamless operations. This role offers a unique blend of aviation expertise, customer service skills, and operational knowledge.
Main Responsibilities
* Welcome and support incoming private and corporate aircraft, coordinating ground handling, passenger services, and crew needs.
* Deliver outstanding customer service to high-value clients, passengers, VIPs, and national/international crew members at every interaction.
* Manage logistics like fuel, catering, water/waste services, and ground transportation to ensure timely and quality service is delivered.
* Support flight movements by marshalling aircraft, handling baggage, operating ground support equipment.
* Manage 3rd party service bookings and staff rosters for optimal service delivery.
* Ensure accurate and timely data entry – using tools like FBO One and CRM to record movements and services.
* Work closely with suppliers and internal teams to ensure smooth and efficient operations.
* Help improve the operation by sharing ideas and contributing to a safety-first, service-focused culture.
* Maintain a clean, safe, and welcoming environment at all times.
* Support regulatory and safety compliance in accordance with WHS&E and airport authority requirements.
Key Requirements
* Experience in a customer service or operations-focused role.
* Understanding of general aviation or corporate aviation.
* Proficient with basic PC systems and FBO One (or similar software).
* Strong interpersonal and communication skills.
* Passionate about aviation and customer service.
* Driven, with high personal accountability and initiative.
* Adaptable and comfortable in a dynamic, fast-paced environment.
* Focused on safety and service excellence.
* Hold an ASIC card or have the ability to obtain an ASIC Card.
Why Work With Us?
* Career Growth Opportunities – Build a future in corporate aviation, aircraft maintenance, logistics, or global operations.
* Be Part of a Global Network – Our organization is a globally respected brand with FBOs in key cities around the world, offering incredible exposure and learning.
* Professional Development – Gain cross-functional experience in operations, logistics, customer service, and safety – foundational skills for a successful aviation career.
* Prestigious Clientele – Work closely with high-profile clients, private jet owners, and international crew, elevating your professional communication and service delivery skills.
* Make an Impact in Aviation – Help ensure smooth transitions for private and corporate aircraft movements and contribute directly to safe and seamless operations.