Senior Customer Service Specialist
We are seeking a highly skilled Senior Customer Service Specialist to join our team at Great Southern Bank, formerly CUA.
Job Summary:
The successful candidate will be responsible for providing exceptional customer service, helping customers achieve their home ownership goals and expanding their product portfolio. They will work closely with customers to understand their needs and provide information about our range of products and services.
Main Responsibilities:
* Making an impact by:
o Meeting and greeting customers in branch and quickly ascertaining the reason for their visit.
o Initiating conversations about customers' lives and goals, genuinely listening to them and identifying opportunities to meet their needs and expand their product portfolio.
o Taking accountability to deliver results and contribute to the branch achieving all targets and service level agreements.
o Assisting customers with their home ownership goals such as home lending enquiries and applications.
* To succeed in this role, you will have:
o A minimum of 2 years' experience in a customer service role.
o A minimum of 2 years' sales experience.
o Experience in the Financial Services sector is desirable.
About Us:
At Great Southern Bank, we're committed to building a strong, inclusive and diverse workplace where people feel a sense of belonging and are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers.
Benefits:
* Helping you unlock a brighter future by investing in your development and wellbeing.
* Benefits that support you and your wellbeing so that you can thrive at work and at home.
* Helping you to achieve your financial goals and positively impact your family and community.
Join Our Team:
If you're passionate about delivering exceptional customer service and helping people achieve their goals, we want to hear from you. Please submit your application today.