IT Service Operations and Security Manager
This role leads our Infrastructure and Operations (I&O) team in providing IT services to support the business.
You will be responsible for IT Operations as well as Information and Cyber Security at Nando's, ensuring the operation and security of all third-party and internally managed IT infrastructure and applications.
Your Mission:
To partner with key stakeholders to understand business operations, identify drivers and issues, and develop a clear roadmap to manage day-to-day relationships and strategic demands.
Key Responsibilities:
* Lead the development of the I&O service strategy and technical roadmap and its integration.
* Support restaurants and enable Digital Transformation initiatives.
* Secure data confidentiality, integrity, and availability, protecting software, hardware, and online technology from malicious activity.
* Evaluate cost-effective delivery of IT services with agility to address changing business priorities.
* Define, develop, and manage a comprehensive and integrated ITSM landscape based on best-practice processes, disciplines, and related toolsets.
* Maintain currency on new technologies and platforms, providing direction on emerging technologies.
* Provide strategic direction and oversight for the design, development, operation, and support of IT systems.
* Develop and implement secure processes and systems to prevent, detect, mitigate, and recover from cyberattacks.
Requirements:
* Degree in computer science, information systems, business administration, or related field.
* CISM - Certified Information Security Manager or equivalent experience.
* Experience in leading and managing teams.
* Strong stakeholder management and communication skills.
* Significant IT experience in a similar role, ideally in the retail or food service industry.
* Deep understanding of current and emerging I&O, Information, and Cyber Security technologies and practices.
* A collaborative, positive attitude and a spark of entrepreneurial spirit.
* Flexibility in approach and a love for our values: Pride, Passion, Courage, Integrity, and Family.
Additional Details:
This is a 2-year contract based in Melbourne, with occasional travel and restaurant visits across ANZ. Only applicants with the right to work in Australia or New Zealand will be considered.
Seniority level: Director, Employment type: Contract, Job function: Information Technology, Industries: Consumer Services.