Job DescriptionJob DescriptionSalary: $70,000
Realty Capital Advisors is seeking a people-first Operations Manager to lead the daily performance of our property operations team. This role is ideal for a hands-on leader who enjoys coaching, clear communication, and driving accountability. The Operations Manager will help team members grow professionally, ensure follow-through on key initiatives, and deliver high service standards for our tenants and clients.
Success in this role requires a leader who is structured and supportivesomeone who can build trust, enforce consistency, and respond quickly to operational needs across multiple property types.
Primary Responsibilities:
Team Leadership & Oversight
* Provide daily leadership, training, and accountability to the operations team, ensuring expectations are clear and met.
* Monitor individual and team performance; offer regular coaching and support.
* Participate in the hiring, onboarding, and development of new operations staff.
* Evaluate responsiveness and professionalism in tenant and client interactions.
* Conduct property visits to support team members and ensure service standards are upheld.
Operational Execution
* Guide the operations team in managing inspections, work orders, capital repairs, tenant improvements, and vendor services.
* Ensure consistent execution of operational procedures, such as: Project scheduling and budgeting, contract approvals, emergency preparedness protocols, preventative maintenance planning, address and escalate operational issues promptly and effectively.
Cross-Departmental Collaboration
* Partner with Accounting and Sales to align operational priorities.
* Attend department, leadership, and asset management meetings to maintain team-wide alignment.
Performance Monitoring & Reporting
* Track completion of recurring responsibilities: work order reviews, vendor coordination, tenant communication, and capital project progress.
* Hold staff accountable for meeting deadlines, budget accuracy, and client service expectations.
* Support review and analysis of budgets, property financials, and variance reports.
Compliance & Vendor Management
* Oversee RCA contract templates and approval protocols.
* Ensure vendor compliance with onboarding requirements (insurance, W-9, COI).
* Maintain readiness for scheduled and after-hours coverage, including emergency drills.
Qualifications & Experience:
* 35 years of experience in a property operations or team leadership role (preferably in commercial real estate or facilities).
* Proven ability to lead teams, enforce accountability, and coach for performance improvement.
* Strong interpersonal skills; professional, approachable, and assertive when needed.
* Working knowledge of property operations workflows (e.g., inspections, service coordination, receivables/payables).
* Proficiency in Microsoft Office (Excel, Outlook, SharePoint), Yardi, and CRM systems.
* Excellent organization, time management, and follow-up skills.
Education:
* Bachelors degree, or equivalent experience in property management or operations.
Work Environment & Travel:
* Office-based with regular weekly travel to local properties.
* Standard professional office environment with moderate noise level.
Physical Demands:
* Frequent sitting; occasional standing and walking.
* Ability to lift or move up to 50 pounds during site visits as needed.
* Reasonable accommodations will be provided when applicable.
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