Join a Dynamic and Supportive Team as a Claims Officer
Are you an experienced Claims Officer looking to be part of a fast-paced, high-performing and fun team environment? We are currently seeking an experienced Claims Officer to manage end to end process within residential home building claims.
About the Role:
As a Claims Officer, you'll manage your own portfolio of claims and be the primary point of contact for policyholders via phone and email. You'll liaise with multiple stakeholders to ensure complete ownership of customer outcomes, working collaboratively with your team to deliver high-quality service and policy results.
Key Responsibilities:
* Manage residential building insurance claims from lodgement to resolution
* Make decisions on claims within your authority
* Provide policy advice and arrange cover as needed
* Prepare and deliver clear, written communications to policyholders
* Track claim progress, including follow-ups and task management
* Respond to incoming correspondence and maintain accurate records
About You:
To thrive in this role, you'll bring:
* Proven experience in end-to-end claims management within property insurance
* A collaborative, can-do attitude with a sense of humour
* Strong analytical skills and the ability to work within legislative and policy frameworks
* Confidence in quickly learning new systems and processes
* Excellent communication skills – both written and verbal
* A professional and efficient approach to handling inquiries
* Must be an Australian Citizen
Why Join Us?
* Competitive Hourly rate of $43 p/h + super
* 12 months + extensions
* Supportive, engaging team culture with strong leadership
* Opportunity to extend your contract and grow your experience
* Be part of a team delivering meaningful outcomes
For any questions, feel free to contact Mel Ireland on or apply immediately.
SCR-melanie-ireland
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DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
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