Solutions Engineer- EMS/NMS
The Solutions – EMS / NMS Engineer is responsible for delivering EMS / NMS solutions right from Pre-Sales to commissioning, hand-over and support to customer, this includes solution development, design & testing documentation and deployment of Vendor Specific EMS / NMS platforms and applications.
This role will involve closer working with vendors (technical) and customers both internal and external, ensuring that solutions are delivered on time, within budget and to the customer’s satisfaction.
The role will be primarily based in Melbourne and will require some regional and interstate travel to other site offices and customer sites where regular progress meetings, workshops, installation activities, training and ongoing support will be required.
The ideal candidate will be a team player, having strong customer service and communications skills, sound knowledge of, and an extensive experience working with, radio frequency equipment / technologies, experience working with a range of different environments and enjoy the experience of meeting and working with a wide cross-section of the community.
The role will provide an opportunity to showcase your expertise and technical knowledge, to provide advice and solve difficult challenges.
About You:
Accountabilities
1. Delivering the EMS/NMS solutions delivery from right from Pre-Sales to commissioning, hand over and support to customer
2. Ensuring that solutions are delivered on time and to the customer’s satisfaction
3. Developing documentation and deployment EMS / NMS products as per customer’s specific/project/contract requirements
4. Development of customized solutions that meet the customer’s specific requirements
5. Maintaining up-to-date knowledge of EMS / NMS products and keeping up-to-date with emerging trends in network management systems
6. Designing of overall architecture of EMS / NMS technical solutions and determining how the various components of the solution will integrate with each other
7. Selecting the appropriate technologies and software platforms for use in customer organizations and RFQ solutions
8. Providing technical expertise and assistance during the procurement process, including evaluating vendor proposals, and assisting with the selection of hardware and software
9. Conducting product analysis, selection and initial product verification to ensure that solutions meet customer needs and expectations
10. Ensuring that solutions are implemented and configured correctly and meet the customer’s EMS / NMS requirements
11. Deployment & testing of EMS/NMS products in accordance with project requirements
12. Participating in the development of project plans, estimates and RFQ’s and providing input on the technical resources and timeline requirements for projects
13. Providing technical guidance and assistance to our client’s team members during the development and testing phases
14. Developing and delivering technical training and guidance to Customers, setting technical standards and best practices
15. Maintaining up-to-date knowledge of EMS/NMS products and keeping up to date with emerging trends in network management systems
16. Assisting with the development and maintenance of technical documentation, such as system diagrams and user manuals
17. Strong customer-facing skills, with the ability to build and maintain positive relationships with customers and ensure their satisfaction
18. Strong analytical and problem-solving skills, with the ability to think creatively and strategically to develop solutions to complex technical problems.
Essential
19. Bachelor’s degree in computer science, Information Technology, Electrical Engineering, or a related field (specialising in telecommunications) from a recognised University
20. Experience in a pre-sales technical support role, with a good understanding of the sales process and how to support the sales team
21. Experience in designing, configuring and deploying EMS / NMS systems of Packet networks in mining, infrastructure, transport, utilities and emergency services industries
22. Strong leadership skills and the ability to effectively manage teams of people
23. Excellent communication (written and verbal) and interpersonal skills, with the ability to build and maintain strong relationships
24. Excellent technical writing, documentation, and presentation skills, with the ability to clearly articulate complex technical concepts to both technical and non-technical stakeholders
25. Ability to work in a fast-paced, deadline-driven environment and manage multiple projects simultaneously
26. A self-starter, highly motivated and team player with excellent interpersonal skills with the ability to work collaboratively with cross-functional teams, including sales, product, engineering, and customer support.
Desirable
27. In depth experience in one or more of following Cisco EMS / NMS products
28. Cisco EPNM
29. Cisco DNAC
30. Cisco ISE
31. Cisco Fire Power
32. Be familiar with TMN / eTOM framework and FCAPS, Service Provisioning and Assurance
33. Knowledge and experience on VMWare Virtualization Environment
34. Knowledge and experience on server infrastructure including SDDC, HCI, Storage(NAS / SAN), Backup Solutions
35. Knowledge and experience in Cisco IOS XR, XE and FX OS devices
36. 5 years+ experience in Pre-sales, Implementation and Support of Vendor Specific EMS / NMS platforms e.g. Nokia (Alcatel / Lucent), Cisco, Juniper, ADVA, Ceragon, Infinera, NSN
37. Experience in project management and leading medium sized technical teams, preferable in network engineering projects
38. A formal qualification (or equivalent experience) in a Project Management Methodology such as PMBOK or Prince2
39. Proficient with Project Management software.
What We Offer in Return:
40. A permanent position that supports a national organisation, that’s gearing up for future demand
41. Excellent working conditions, great team environment
42. Gain experience working with a high performing team supported across Australia
43. Working in Melbourne, Victoria region
44. Promoter of work life balance
45. Nice rewarding annual salary
46. Pool car for site visits
To Apply The ideal candidates will be from a similar industry and may have worked as a Solutions EMS / NMS Engineer in their career.
To request more information on the position please call Paul M: 0404 864 208
Or apply by clicking on the link.
To be eligible for employment applicants must be an Australian citizen or hold full working rights.