About the role:
Our mission is to provide our customers with a can do, cool, guest experience, every day, every time! That's where you come in!
Why work for us?
- Comprehensive training with ongoing coaching, mentoring and support
- Flexible working arrangements making work/life balance a priority for you
- You'll spend your day working with great people in a great team culture environment
- Company wide events to stay connected and celebrate success
- Employee pricing on services, parts and more!
- Access to support and counselling services with work or personal matters, through our Employee Assistance Program
- A generous Employee Referral Bonus if you refer someone who'd be a great fit for us! (T&C;'s apply)
Essential attributes:
- Exceptional customer service skills
- Experience in an inbound and outbound call centre
- Excellent communication skills, particularly via telephone
- Enthusiastic and motivated personality
- Must be a team player who can also work autonomously
- Ability to deal with varied personalities and responses on telephone; ability to overcome objections
- Be willing to provide consistent, accurate and outstanding service to customers; must be able to remain calm and focused when dealing with angry or dissatisfied customers
- Make calls in a positive, cheerful and helpful manner
- Able to complete call campaigns within the required time frame
**Job Types**: Full-time, Part-time
**Salary**: $27.50 per hour
**Advantages**:
- Employee discount
- Work from home
Schedule:
- Morning shift
📌 Contact Center Agent - Work From Home (Remote)
🏢 Ocean Walk Medical Centre
📍 Brisbane