Posted: 12/03/2026 Closing Date: 09/04/2026 Job Type: Contract Location: Moe Job Category: Banking and Financial Services
Through the merger of Bank Australia and Qudos Bank we’re creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we’re building on the strong foundations of our history and shared values as we bring together the best of both banks.
The Lending Administration Consultant is responsible for applying Bank Australia’s credit standards to mortgage discharges, loan variations and construction payments, ensuring all activities are processed accurately and within required service levels for internal teams and the broker network. The role contributes to the effective operation of the Lending department by completing loan processing functions in accordance with Bank Australia’s policies, procedures and compliance requirements.
Why join us
* We have big plans to become Australia’s leading purpose-driven bank.
* As a certified B Corp, we’re part of a global business community who meet the highest social and environmental standards, balancing profit and purpose.
* Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
* We offer flexible working options, competitive salary and 14% super.
* Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships.
* We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.
* We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
* We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
* We care for a conservation reserve – where we work with key partner organisations to protect threatened species and involve staff in conservation.
What you will be doing
* Process mortgage discharges, loan variations and construction payments in line with Bank Australia policies, procedures and service level agreements.
* Action and triage leads, emails and online loan applications promptly and accurately.
* Approve loan variations within delegated authority and complete verification checks to maintain strong credit quality.
* Handle credit assessment tasks including valuations, mortgage insurance, first‑homeowner grants and security verification.
* Build and maintain positive relationships with customers, internal teams and the broker network.
* Stay up to date with lending legislation and apply it to daily processing activities.
* Identify and recommend improvements to loan procedures and policy.
* Participate in training and support processing across TPD Lending, branches or other departments as needed.
* Respond to inbound lending enquiries from customers and brokers with efficient, policy‑aligned service.
* Perform additional duties as required.
What you will bring
* Lending experience (highly desirable) and a strong understanding of Bank Australia’s lending policies, procedures, products and services—or the ability to learn quickly.
* Knowledge of relevant lending legislation such as the National Credit Act and Privacy Act.
* Excellent communication and interpersonal skills, with the ability to show empathy and manage conflict professionally.
* Strong decision‑making capability and the ability to efficiently investigate and resolve queries.
* Ability to work independently and as part of a team, managing pressure and competing demands effectively.
* Good computer literacy and professional presentation.
* Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos.
By submitting an application you agree to Bank Australia’s Privacy Policy for applicants and confirm that you are legally able to work in Australia. Bank Australia is an equal opportunity employer committed to sustainable development. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities because we want to reflect the diversity of our communities. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.
Bank Australia reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date. If you wish to be considered, please submit your application as soon as possible. Please note, the successful candidate will be subject to satisfactory background checks including but not limited to police and previous employment.