**Job description**:
**Utilise your customer service and administration experience in this customer facing role!**
**We are seeking an enthusiastic and professional Front of House Officer to join the team within a Federal Government Agency based in Geelong. This role will be a 12 month assignment and will be an equivalent APS3 level paying $37.36 per hour plus super.**
**The Role**:
As Participant Support Officer, you will assist customers in a face to face environment by answering enquiries, booking appointments, making assessments on eligibility for payments and undertaking processing and system entry activities related to a customer's needs. In addition, you will provide general administrative support to the wider team.
You will handle a wide range of matters regarding eligibility, participation and ongoing access to payments and services for participants.
**Responsibilities include**:
- Managing and resolving participant matters by actioning planning tasks in line with relevant legislation
- Providing counter support for the local office including participant enquiries in the self-help kiosks and online platforms
- Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services
- Coordinating appoints with the use of Agency office facilities
- Undertaking research and investigation activities and preparing associated reports and correspondence
**About you**:
You will present with a high level of personal resilience and the ability to deal with emotional and challenging customer circumstances and high workload demands. This role will involve liaising with participants on a face to face basis and at times, delivering difficult news / handling challenging conversations.
To be successful in this role you will ideally have proven experience within a customer service environment, ideally within a Government setting.
**In addition, you will demonstrate the following skills and experience**:
- MS Office Suite Skills
- Office Support/Administration (minimum of 2 years)
- Strong Customer Service experience
- Strong communication skills, both verbal and written
- Excellent interpersonal skills
- Strong organisational skills
- A high attention to detail
- Having a strong interest or previous experience with the Disability Sector would be an advantage.
**If you are interested in this role, please APPLY NOW or call DFP on (03) 8632 9900 for more information.**
Note: You may be required to provide evidence of your COVID-19 vaccination status.