Customer Service Team Leader Role
The primary responsibility of this role is to lead a team of customer service representatives and provide high-level support to internal and external stakeholders.
This involves managing incoming and outgoing correspondence, processing documentation and data entry efficiently, and collaborating closely with operations, sales, administration, and management teams.
A key aspect of this role is hands-on customer service tasks as well as team mentoring, training, and development. To excel in this position, you will need strong leadership skills, excellent communication abilities, and the capacity to handle multiple priorities effectively.
Key responsibilities include:
* Leading and motivating a team of customer service representatives to achieve exceptional results
* Providing high-level support to internal and external stakeholders, ensuring seamless communication and resolving complex issues promptly
* Managing incoming and outgoing correspondence, maintaining accurate records, and processing documentation efficiently
* Collaborating closely with cross-functional teams to ensure alignment and effective decision-making
In return for your hard work and dedication, you can expect a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.