Reference #: JF/LS1900
Title: Customer Support/ Project Support - Federal Government
Category: ICT
Location: SA
Work Type: Contract
Remuneration: $Neg
Term: Duration Not Supplied
Description:
- 12-month contract + 2 x 12 month extension
- Exciting opportunity with a Federal Government department.
- Rewarding hourly rates $$$
A leading Federal Government agency is seeking experiencedCustomer Support Analyst to join a highly specialised team responsible for providing essential support to the department’s ICT Support Organisation. The successfulCustomer Support Analyst will act as the first point of contact for service queries, receiving and handling requests for support. TheCustomer Support Analyst will be offered a12-month contract + 2 x 12 month extension, open toSA.
The successfulCustomer Support Analyst will be responsible for, but not limited to:
- Capture, validate, and triage user queries and issues for further resolution.
- Communicate relevant information to users through appropriate channels.
- Manage and track assets while maintaining stock levels to support continuous supply.
- Oversee seamless execution of account creation, reactivation, approval, and cancellation processes.
The successfulCustomer Support Analyst will have experience in the following:
- Proven experience in providing first-line ICT support, including issue logging, investigation, resolution, escalation, and documentation.
- Ability to follow procedures for application support, conduct maintenance tasks, and use tools to monitor application performance.
- Strong understanding of account and asset management processes, including user access provisioning and system lifecycle tracking.
- Previous experience in a high security environment is highly desirable
This is a excellent opportunity with aFederal Government Department and to join a supportive team! The successfulCustomer Support Analyst will be offered a12-month contract + 2 x 12 month extensions ! If you have the required skills and experience,APPLY NOW. Please forward your application to quotingreference number LS1900. For more exciting job opportunities, go to.
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