Client Service Officer, Queensland Health
The primary purpose of the role is to contribute to the delivery of customer focussed payroll service to clients of Queensland Health through payroll and related administrative processes and systems. The Client Service Officer in Payroll Transactional Services reports to the Team Leader.
What you'll do
Adhere to defined service quality standards, health and safety policies and procedures relating to the work being undertaken to ensure high quality, safe services and workplaces.
Accurately perform payroll functions including Rostering and rostering adjustments in a timely manner; liaising with line managers where necessary, to ensure accurate data and reporting is available to line managers to enable efficient workforce management.
Work collaboratively with other team members within Payroll Services to optimise customer service and improve service delivery.
Maintain a working knowledge of human resource system applications, industrial awards, agreements and policies associated with Payroll Services and system enhancements associated with functionality.
Liaise with payroll services staff in relation to investigations/actions of errors associated with roster processing or roster adjustments.
Maintain adherence with quality and assurance requirements, including completing checklists as required and ensure accurate filing and archiving of documentation in a timely manner and in accordance with business processes.
Perform other tasks as directed.
About you
We are searching for someone who:
Demonstrated ability to enter data into a computerised rostering solution in an accurate and efficient manner with experience (or the ability to rapidly acquire the skills) to utilise rostering adjustment solutions.
Well-developed communication skills with demonstrated ability to provide quality customer service to various stakeholders in a large and complex organisation.
Demonstrated ability to work within a team environment to meet established processing timeframes to ensure team outcomes are achieved.
Demonstrated ability to utilise standard business processes and apply to all work processed to ensure accurate and timely pay outcomes.
Why work with us?
Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing.
*****% superannuation
17.5% leave loading
Access to 24/7 confidential employee support providers and counsellors including for immediate family members
Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.
Access to a variety of programs and initiatives to support training and career growth.
Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.
Our commitment to equity, diversity and inclusion
At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.
Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.
Ready to apply?
For further information on how to apply please review the attached Role Description.
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