Description
Permanent Full-Time opportunity
Sydney - Bay 7 6 Middlemiss Street North Sydney New South Wales 2060
$70000 to $85000 package (including super) Annually
About us
Data Zoo provides identity verification data that enables financial institutions payment platforms and fintechs to confidently verify consumers and business identities globally. Our authoritative data is a game-changer in the fight against document fraud and synthetic identity fraud in digital identity verification
Key Responsibilities
* Serve as the first point of contact for client support ensuring clear understanding and classification of support requests.
* Distribute service disruption outage and maintenance notifications to clients.
* Assist document and liaise internally to provide timely and effective solutions.
* Management of customer monitoring for the CSM team. Ensuring the support team monitors customer accounts and compete tasks to the required standard consistently throughout the day across 7 days of the week.
* Perform system analysis to understand document and resolve issues.
* Maintain detailed documentation of support cases and expected outcomes.
* Collaborate with technical business analysts to address bugs and system enhancements.
* Support onboarding activities including configuration of test and production accounts SFTP setups and verification workflows.
* Monitor verification metrics and report on match rates verification attempts and fraud indicators.
What you need to succeed
We offer successful applicants a dynamic friendly working environment and we are dedicated to training our staff to enable them to reach their full potential.
Qualifications skills and experience required
* A relevant AQF bachelor degree or higher i.e Bachelor of Information Technology Computer Science Software Engineering or Development.
* Proven experience in an IT Support role.
* Direct experience with ticketing systems.
* Familiarity with agile team environments.
* Expertise in Postman or similar API platforms.
* Solid understanding of RESTful APIs and how to test them.
* Ability to translate complex issues into concise steps and assist customers in using our technology.
* Exceptional listening and communication skills.
* Patience diplomacy and tactfulness when coaching clients.
* Strong time management skills and the ability to prioritise competing demands.
Applications open Thursday 18th September 2025
Applications close Sunday 19th October 2025
How to join us
We appreciate every applicants time and effort in applying for this position and will be in touch with short-listed applicants in due course. If you have any additional questions please feel free to contact us on. We also welcome cover letters with a short overview of your career and why you are interested in the opportunity with Data Zoo.
Required Experience : IC
Key Skills
* IT Experience
* Problem Management
* Desktop Support
* Citrix
* Mobile Devices
* Windows
* Customer Support
* Help Desk
* Operating Systems
* Technical Support
* Troubleshooting
* Application Support
Employment Type : Full-Time
Experience : years
Vacancy : 1
Monthly Salary Salary : 70000 - 85000
#J-18808-Ljbffr