Our client is a trusted leader in healthcare logistics, enabling the timely delivery of critical medical equipment and products that make a real difference to patient outcomes across Australia and New Zealand.
About the Role
The Quality & Training Manager leads the development and improvement of quality systems and training programs across Australia and New Zealand, ensuring regulatory compliance, ISO accreditation, and a culture of continuous improvement.
Quality Management
Own and maintain the Quality Management System (QMS) per ISO 9001:2015
Drive continuous improvement and manage NCOR reporting
Perform root cause analysis and implement CAPAs
Ensure compliance with regulations including GDP/GWP, CoR, AACA, and RACA
Collaborate with teams to identify risks and improve quality
Support supplier quality reporting and client reviews
Training & Development
Design, deliver, and manage operational and compliance training programs
Develop SOPs, onboarding, and refresher training aligned with regulations
Maintain training records and competency assessments
Foster a culture of learning and audit readiness
Audit & Compliance
Lead internal, client, and third-party audit preparations and execution
Build strong relationships with client quality teams and regulators
Conduct internal audits, analyse trends, and report risks to leadership
Maintain ongoing ISO and industry compliance readiness
Profile
Bachelor's degree in Quality Management, Life Sciences, Healthcare, or related field
Lead Auditor Certification (ISO 9001 or equivalent)
Certificate IV in Training & Assessment
Chain of Responsibility (CoR) certification
5+ years in quality leadership within healthcare logistics
Proven expertise in ISO 9001:2015 QMS, audits, and CAPA management
Knowledge of dangerous goods storage and transport by air and road
Robust experience in designing training programs and managing LMS
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đź“Ś Group Quality & Training Manager
🏢 Futureyou
đź“Ť New South Wales