Overview
General Manager - AftersalesLocation: Sydney or MelbourneA national leader in capital equipment for rail, sea, and air transportation. It partners with world-leading manufacturers specific to its target markets, ensuring the ability to supply high-quality products across all three industries.
Since its inception in 2001, the company has grown to over 35 staff—adding five new team members within the last six months in Sales and Marketing.
Headquartered in Tullamarine, VIC, it has staff across Australia and New Zealand and is dedicated to expanding its brand by onboarding new OEMs and growing product and service offerings. Its forward-thinking approach allows it to stay ahead of competitors by identifying industry developments well in advance.
The Role
As General Manager of Aftersales you will lead the servicing team in Australia, with a primary focus on aviation equipment. The successful candidate will oversee operations, manage high-performing mechanical and electrical staff, and drive business growth. This role is based onsite in Sydney or Melbourne and reports directly to the Chief Operating Officer.
Key Responsibilities
* Provide strategic leadership and direction to ensure company goals are achieved.
* Manage the servicing team of mechanical and electrical staff with varying levels of experience.
* Act as the primary escalation point for staff and clients, ensuring efficient resolution of servicing issues.
* Oversee business operations in aftersales.
* Support the COO in growing the business, including recruitment, training, and onboarding of new staff in your division.
* Drive profitability within the aviation aftersales department and implement corrective measures when necessary.
* Maintain relationships with key stakeholders, including customers, partners, and vendors.
* Ensure compliance with company policies, industry regulations, and legal requirements.
* Travel across Australia and New Zealand to meet with staff and clients.
Qualifications
* Hands-on experience in mechanics, electrical, or equipment servicing is advantageous.
* Proven experience in a management role, with strong leadership and people management skills.
* Ability to lead a team and ensure smooth operations within the department.
* Strong problem-solving skills and the ability to support clients with escalated issues.
* General business acumen, including driving business growth and maintaining the company's strong reputation.
* Willingness to travel across Australia and New Zealand as required.
Benefits
* Fantastic team culture.
* Competitive remuneration package.
* Opportunities for professional development and career growth.
* A dynamic and collaborative work environment.
* Exposure to industry-leading equipment and technology.
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