Branch Manager, Broken Hill – Government Wide EOI – NSW Trustee and Guardian
Expressions of interest are being sought from current NSW Public Sector employees (ongoing and temporary staff) who wish to be considered for this temporary employment opportunity.
* 1 x Temporary Full-time vacancy up to two (2) years. 35 hours per week.
* Location: Broken Hill, Newcastle, Parramatta, Sydney or Wollongong. Regular travel to Broken Hill is a requirement of this role, subject to negotiation.
* Flexible and hybrid working options available.
* Clerk Grade: Level 9/10. Offering a competitive salary of $129,464 p.a. to $142,665 p.a. plus superannuation and annual leave loading.
About Us
At NSW Trustee and Guardian, we protect, promote and support the rights, dignity, choices and wishes of our customers. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers’ lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year.
Our commitment to diversity
Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences, and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTI community and people from culturally diverse backgrounds.
About The Team
The Estate Planning & Administration division is responsible for delivering NSW Trustee & Guardian’s commercial services in Will making, as trustee, attorney, and as administrator/executor of deceased estates. The teams administer assets in accordance with the functions and obligations under the relevant legislation and makes legal decisions within legal frameworks and NSWTG’s prescribed delegations. The division delivers high quality service using a customer-centred approach and is delivered by:
* Estate Administration
* Trust and Powers of Attorney Administration
* Intestate, Life Estates and Crime Confiscation/Civil Forfeiture administration
* Wills and Estate Planning
About The Role
The Branch Manager is responsible for supporting and coaching a team to achieve professional deceased estate administration and estate planning services which meets the needs of customers and is supported by ongoing quality control, dynamic operational systems, and strategic collaboration with the internal and external stakeholders.
Day-to-day, this is an exciting opportunity that will see you:
* Managing the Broken Hill Branch, its staff, resources and work programs to ensure high quality staff performance, a customer focused culture and professional, efficient and effective working environment.
* Delivering staff training and development; ensuring best practice processes are implemented and adhered to.
* Providing advice to the Senior Manager, Estate Administration on the overall financial and operational performance of the region, with attention to the external environment and changes in industry best practice.
* Contributing to strategic planning and governance activities, report on and analyse regional performance to inform and assist with the identification of overall trends and gaps in service to embed a culture of continuous improvement.
* Establishing a strong customer centred culture, drive collaboration across divisions and with strategic business partners to improve customer experience and manage complaints and escalations in a timely manner.
* Actively contributing to organisational change by aligning regional resources, systems, procedures and processes to drive performance to achieve NSW Trustee and Guardian’s strategic priorities.
* Undertaking quality assurance processes; including peer reviews and quality assurance checks to ensure high quality Wills and Estate Planning instruments are drafted and are legally compliant.
For more information about the position, view the role description.
About You
You are a customer-centric leader who excels in driving operational excellence within the Broken Hill Team. Your key attributes include:
* Expertise in Estate Administration: You possess superior knowledge of the procedures and practices specific to the administration of Estates, Trusts, and Powers of Attorney. You are well-versed in applying the NSW Trustee and Guardian Act, Succession Act, Probate and Administration Act, and Trustee Act.
* Understanding of Wills and Estate Planning: You understand the process relating to drafting and executing Will and Estate Planning documents.
* Leadership and Remote Management: You are an experienced leader capable of managing teams remotely. You have the ability to upskill staff, motivate team performance, and drive operational excellence.
* Collaborative Partnerships: You excel in building relationships with a wide range of internal and external stakeholders. You establish good rapport with colleagues and the community at all levels.
* Results-Driven: You are a team player who independently manages team performance. As a self-starter, you can solve problems while managing competing priorities. You remain focused on achieving goals and objectives, and you support and deliver continuous improvement.
Essential Requirements
* A strong understanding of the deceased estate administration process and NSWTG internal processes
* Demonstrated experience in leading a team of deceased estate administration professionals
* Willingness to travel regularly to Broken Hill and work from the Broken Hill office
* Current and valid NSW Driver’s Licence
Sound like you? We would love to hear from you!
What We Offer
NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:
* work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing)
* various leave options (recreation, parental, and flex leave of up to 24 days per year)
* career development including study leave and acting opportunities
* access to Fitness Passport and employee assistance program, and annual flu vaccinations
Be part of something bigger. For more information about joining us, visit the Careers page on our website.
How To Apply
To apply for this role:
* Complete the online application
* Submit a resume (max. 5 pages) along with a cover letter (max. 2 pages) outlining your skills and experience for this role.
Read: writing your job application for tips with the application process.
Closing date
Applications close: Friday 1st August at 11:59pm EST
For enquiries about the role, please contact Karl Tolic, Senior Manager Estate Planning and Administration via email Karl.Tolic@tag.nsw.gov.au
For enquiries about the recruitment process, please contact Talent Advisor, Amy Cross via email amy.cross@tag.nsw.gov.au
Please Note
* If you need an adjustment in the recruitment process, please contact People and Culture via email at peopleandculture@tag.nsw.gov.au
* Offers of employment will be subject to reference checks and relevant clearances.
* This opportunity is only open to current NSW Public Sector employees. Contractors are not eligible to apply.
Thank you for your interest in this role. We look forward to receiving your application.