Great company culture with amazing benefits on offer:
We celebrate our team with quarterly and annual awards for high achievers:
Progress your career with this leadership role
Frizelle Sunshine Automotive is part of Peter Warren Automotive Holdings, one of Australia's largest multi-franchise automotive dealer groups. We have expanded across South West Sydney, Sydney's North Shore, Regional NSW, Northern NSW, and throughout South East Queensland and Victoria. With some of the finest vehicle brands in the world we cover all aspects of vehicle ownership. With over 2000 employees across QLD, NSW and VIC, we are focused on growing and developing a career path for all our people.
We are now looking for an experienced Service Manager to join our Ford Dealership in Ashmore.
Reporting into the Group Service Manager you will:
Be someone who is passionate about the Ford brand
Have proven leadership experience from a dealership service setting
Have a high level knowledge of service department processes, policies and procedures
Demonstrate excellent customer service with well developed communication skills both verbal and written
Demonstrate experience in Service Department KPIs with great time management skills
Experience with Pentana Solutions (Reynolds & Reynolds) preferred
Current Manual Drivers Licence
What the role entails:
Providing the best possible service to customers while maintaining an efficient and profitable operation
Building and maintaining positive customer and employee relationships
Operating at optimum capacity with good measures to ensure cost control
Setting and obtaining service sales and profit objectives
Organising, directing and controlling the activities of the Technicians ensuring optimum use of all material and staffing resources
Assist the Sales Manager to ensure that all CRM scores are at benchmark or better
Ensure the service process is being closely monitored and controlled
On every occasion ensure that all interactions by the dealership are of the highest standard, both internally and externally
The benefits of working with us:
Commitment to development and mentoring from your team!
Free Titans tickets for home games
Discounted Bupa Private Health Insurance
Employee Assistance Program (EAP)
Exclusive discounts with our Samsung Partnership Program
Discounted Gym memberships