Role Overview
As our highly valued Application Support Engineer based in Brisbane, you play a critical role providing technical support, expertise, leadership, coordination and guidance to deliver secure and reliable Core Banking, Payment and Lending services to our customers. We enable technologies and services that maintain compliance, improve service consistency and reliability, reduce risk, and deliver on new features that make our customers' lives easier.
You'll make an impact by:
* Supporting our critical Core Banking platform, with a focus on achieving our high SLAs through well executed system design and implementation.
* Interface with vendor, business representatives and technical specialists, projects, end‐users and management and apply expert Core Banking technical advice to translate business requirements and change requests into appropriate and efficient Core Banking outcomes.
* Review and Support Vendor provided software updates through all life cycles of implementation
* System patching and vulnerability management to keep within the organizations operational risk appetite statement
* Configuration and maintenance of 24x7 system monitoring and alerting of critical systems
* Support for project delivery teams of non-production environment availability, configuration and application build and deployment processes
* Build and configuration of ancillary Release and Deployment systems
* Technical documentation of processes and procedures
* Participation in the 24x7 rotational Core Banking on‐call roster
* Incident management and stakeholder communications for outages
Qualifications
* 5+ years in IT with a background in Application Support and/or Systems Administration
* Extensive experienced with Application Support in a Linux Based environment (Ideally Red Hat)
* Extensive experience supporting a Core Banking or ERP style system.
* Experience utilizing DBMS for Support purposes (Ideally DB2)
* Experience working with 3rd party vendors for 3rd level support
* Experience with Linux system maintenance and operations
* Experience utilising and writing scripts for Application support and management (Bash, PowerShell, Python)
* Experience operating in an AWS based ecosystem (EC2, RDS, S3)
* Experience in Service Management/ Incident Management of integrated operational system
* Experience in an Application Support role in Financial Services
* Experience operating within a regulated environment
* Experience supporting an "On Premise" style Core Banking system TCS BaNCS
* Experience in Enterprise Scheduling systems (StoneBranch, Control M, ESP)
* Experience with Release and Deployment Management for COTS systems on Linux.
* Insight of Banking and Finance sector regulations and compliances
Benefits
* Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching.
* Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow. Enjoy access to our wellbeing centre and the flexibility to work from home two days a week.
* Helping you to achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans and more!
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