Customer Experience Manager Job Description
A prestigious elderly care provider is seeking a skilled Customer Experience Manager to lead their team in delivering exceptional service. The ideal candidate will have experience in hospitality management, with a strong focus on customer satisfaction and staff development.
Key Responsibilities:
* Service Delivery: Ensure high standards of customer service across all areas of the home, including food and beverage, housekeeping, activities, and reception.
* Team Management: Lead and motivate a team of staff to achieve exceptional customer service results, providing guidance and support as needed.
* Cleanliness and Aesthetics: Maintain high standards of cleanliness and appearance throughout the home, including outdoor areas.
* Brand Standards: Implement and maintain Avery's brand standards throughout the home, ensuring consistency in service delivery and quality.
Requirements:
* Experience: Previous experience in a hospitality management role, ideally with 1-2 years' experience in a similar position.
* Skills: Excellent communication and interpersonal skills, with the ability to lead and motivate a team.
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What We Offer:
A competitive salary and benefits package, as well as opportunities for career growth and development. You will be working in a supportive and inspiring environment, where you will be valued and empowered every day.
About Us:
We are a leading provider of luxury elderly care homes, committed to creating meaningful experiences for residents and staff alike. Our vision is to create meaningful lives together, and we are passionate about delivering exceptional care and service to our residents.