We are currently partnering with a rapidly growing AI infrastructure and cloud technology organisation to appoint 8x IOC Reliability & Observability Senior Analysts to join their Sydney-based Infrastructure Operations Centre.
This business operates some of the world's largest GPU compute environments, delivering AI training and inference capabilities at scale. With significant investment in high-performance computing infrastructure and a commitment to sustainable operations, they continue to expand their global footprint while building one of the most advanced AI cloud platforms in the market.
The Role
This position sits within a 24/7 Infrastructure Operations Centre (running on 8-hour shifts, 8am or 10am start) and plays a critical role in ensuring the reliability, observability and operational performance of large-scale GPU compute environments.
Working closely with engineering, infrastructure and operations teams, you'll be responsible for improving incident detection, alert quality and operational visibility across a highly complex production environment, including:
* Perform advanced Level 2 incident analysis across GPU clusters, networking and supporting infrastructure.
* Improve alert quality, routing, enrichment and monitoring effectiveness to reduce operational noise and accelerate response times.
* Maintain operational dashboards, reliability metrics and service health reporting used by both technical teams and leadership.
* Investigate recurring incidents and identify opportunities to improve detection, automation and operational workflows.
* Analyse GPU health, performance degradation and failure patterns to support proactive incident management.
* Work with AIOps-generated insights, validating automated detections and ensuring operational signals remain accurate and actionable.
* Support incident management, RCA processes and operational reporting activities.
Desired Background
* 2-5 years of experience within IOC, NOC, Site Reliability Engineering, Production Operations, Observability or Reliability-focused environments.
* Strong understanding of incident management, service reliability and operational performance metrics such as MTTD and MTTR.
* Experience working with Linux systems, infrastructure monitoring platforms and enterprise ITSM tooling.
* Exposure to large-scale distributed environments, cloud infrastructure, HPC environments or GPU-based compute platforms.
* Hands‐on experience with observability tooling such as Splunk, Datadog or similar monitoring platforms.
* Ability to correlate logs, metrics and alerts across multiple technology domains to accelerate incident diagnosis and resolution.
* Experience improving alert quality, reducing false positives and optimising operational monitoring practices.
* Familiarity with automation, scripting or configuration‐driven operational workflows.
The Opportunity
This is an opportunity to join a business operating at the forefront of AI infrastructure, high-performance computing and large‐scale cloud operations. You'll gain exposure to cutting‐edge GPU environments, advanced observability platforms and modern reliability engineering practices while helping shape the operational maturity of a rapidly scaling global technology organisation.
P.S - This company does not offer sponsorship. We are only reviewing those with Australian Citizenship or Permanent Residency.
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