Overview Salary: $100,000 – $120,000 per year + super + incentives Location: Warragul, VIC | Full-time | Leadership role in community services Work arrangement: Hybrid About UsAt The Cassidy Crew, we’re more than just an NDIS provider – we’re a community.
From East Gippsland to Melbourne and beyond, we support people with disability and their families to live with choice, independence and connection. Our services are built on genuine relationships, creativity and care. The Role This is a pivotal leadership role working closely with our Managing Director.
You’ll be responsible for guiding the business across operations, HR, finance, and service delivery, making sure we not only meet compliance standards but deliver supports that are personal, reliable, and truly participant-centred. Responsibilities Leading our team and ensuring smooth day-to-day operations across programs, rostering, scheduling, and service delivery. Building a positive workplace culture where staff feel supported, valued, and motivated. Overseeing HR from end-to-end: recruitment, onboarding, contracts, and performance support. Keeping an eye on the numbers: payroll, budgets, accounts reconciliation, and financial reporting. Ensuring we meet all NDIS Practice Standards, HR legislation, and accounting requirements. Connecting with participants, families, support coordinators, and community partners to strengthen relationships. Driving improvements in systems and processes, and helping us innovate as we grow. Supporting the team with crisis response or urgent matters on an as-needed basis. Contribute to Authorised Program Officer (APO) responsibilities, including oversight of restrictive practices, reporting, and ensuring compliance with relevant legislation and NDIS standards. Oversee complaints, incident and crisis management processes, ensuring issues are addressed promptly, documented accurately, and resolved in line with policy and participant safety. About You We’re looking for someone who is both strategic and hands-on whilst being a leader who can balance business acumen with people-first values.A tertiary qualification in Business, Management, HR, Community Services/ Community Sector Management and/ or demonstrated equivalent experience in a senior leadership role. Proven leadership experience in disability, health, or community services. Strong HR and employee relations skills. Experience with financial oversight including but not limited to payroll, invoicing, reconciliations, and reporting.A solid understanding of NDIS compliance requirements. Confidence with HRIS and rostering systems (we use Brevity), plus solid Microsoft Office skills. Emotional intelligence, resilience, and the ability to engage well with staff, participants, and stakeholders. Checks & certificates (or willingness to obtain):NDIS Worker Screening Check National Police Check Current First Aid & CPRWhy Work With Us?At The Cassidy Crew, you’ll be part of a team that genuinely cares about our participants, our staff, and our community. This role gives you the chance to lead with both strategy and heart in a growing organisation. Shape systems, culture, and services during an exciting stage of growth. Work alongside a supportive, passionate leadership team. Make a real difference every day. How to Apply If you’re ready to take on a leadership role where no two days are the same, and where your work directly impacts people’s lives, we’d love to hear from you.
Please apply via SEEK with your resume and a cover letter outlining why you’re the right fit for this role. Application questions Which of the following statements best describes your right to work in Australia? How many years/' experience do you have as a general manager? Do you have experience preparing work rosters? Do you have a current NDIS Worker Screening Check? Do you have a current Working With Children (WWC) Check? How many years of people management experience do you have? Do you have a current Australian driver/'s licence? What/'s your expected annual base salary?
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