Customer Service Role
We are seeking an exceptional customer service professional to join our team in Perth, Western Australia.
This is a full-time, office-based role that involves providing phone and email support to commercial and residential customers. In this position, you will play a crucial role in delivering an outstanding customer experience.
The ideal candidate must possess excellent communication skills, be able to work calmly under pressure, and have the ability to multitask. They should also have previous experience in customer service or call centre environments, as well as a proven track record of problem-solving and teamwork.
Responsibilities:
* Responding to inbound calls and emails from customers
* Proactively making outbound calls to promote products and services
* Resolving customer queries quickly and accurately
* Scheduling services for residential customers
* Converting inquiries into sales opportunities
Key Skills and Qualifications:
* Excellent verbal and electronic communication skills
* Previous experience in customer service or call centre environments
* Ability to work calmly under pressure and multitask
* Proven problem-solving skills
* Teamwork and collaboration skills
Benefits:
* A strong work-life balance culture
* An Employee Assistance Program (EAP)
* Discounted Pest Services
* An Employee Referral Program
* Bonuses and cash incentive programs
About the Company
We are a global leader in pest, hygiene, and indoor plant care. Our people are our strength, and we are driven by a passion to protect people, enhance lives, and preserve our planet.