Service Technician Job Description
This varied and dynamic role involves routine and proactive maintenance of the building and its assets. As part of the engineering department, you will assist the team in delivering exceptional customer experiences.
Key Responsibilities:
* Carry out assigned tasks, including physical duties such as; lifting and transporting furniture and other equipment, climbing ladders, working in enclosed areas and pushing trolleys.
* Repair and maintain all electrical, mechanical, plumbing, kitchen and heating systems and associated equipment within the hotel in close coordination with the engineering leadership team.
* Respond to internal job request system in a timely manner.
* Inspect and repair plumbing deficiencies in all areas of the hotel.
* Work from the daily handover reports which have been assigned by your manager and provide feedback when the work is completed.
* Check and maintain the efficiency of the hotel's systems, plant and equipment.
* Inform your manager about equipment deficiencies, relevant stock control and spare parts as necessary.
* Comply with all systems, procedures and company policies.
* Be proactive in developing your individual skills.
* Be self-motivated and perform to the highest level.
* Ensure regular attendance at communication meetings held within the department.
* Ensure planned training is completed.
* Ensure communication between Engineering and all other areas of the hotel is professional, efficient and thorough.
* Respond to and manage departmental change as required by the hotel, government legislation or industry trends.
* Ensure grooming adhere to hotel policy.
* Assist with sustainability programs and drive projects to meet Hilton's objectives.
* Any other duties assigned by the Assistant Chief Engineer/Chief Engineer/General Manager.
* Coordinate and assist all external contractors as necessary.
* Keep the workshop clean and tidy.
* Perform call out and other duties which may be assigned to you.
* Flexible rostering as the business requires on rotating shifts.
* Respond directly to guest maintenance requests.
* Always have the guest and their comfort in mind in relations to your role and impact as Service Technician.
* Be respectful of our guests' privacy ensuring their every request in this regard is strictly adhered to and their details remain confidential.
Required Skills and Qualifications
* Passionate, innovative initiatives delivered with consistency and excellent attention to detail.
* Positive attitude and willingness to be involved and interact with the overall team both at an individual and team level.
* Electrical, Mechanical or Plumbing/Gas Fitter trade qualified advantageous.
* Fluent in the English language in order to communicate professionally with guests and team members.
* Committed to personal development.
* High attention to detail, flexible and efficient.
* The ability to work at a fast pace both autonomously and as part of a team.
* Ability to train and develop team members.
Benefits
* A uniform provided to you.
* 110 discounted travel nights per year for you, your friends or family to enjoy at any of our hotels located in 138 countries and territories around the world.
* Food & Beverage discounts so you don't just stay when you travel but also enjoy dining experiences.
* Flexibility so you can thrive and make space for what matters most.
* Working alongside an experienced and dynamic leadership team in our hallmark property, this role provides an exceptional opportunity for growth and career progression.
Others
* Professional growth opportunities.
* Training and development programs.
* Supportive team environment.