Senior Night Guest Service Agent Job Description
This role requires a seasoned professional with strong communication and problem-solving skills to oversee front desk operations during night shifts.
* Responsibilities include check-ins, check-outs, responding to guest inquiries, resolving issues, monitoring property security, and ensuring guest safety.
Key Requirements
* Prior experience in a guest service or front office role is required, preferably in hospitality.
* Able to work independently and maintain a calm demeanor under pressure.
* Flexibility to work overnight shifts consistently is essential.
Delivering Exceptional Service
As a Senior Night Guest Service Agent, you will be responsible for delivering exceptional service to our guests by providing prompt responses to their inquiries and resolving any issues that may arise.
You will also play a key role in maintaining the high standards of our hotel by monitoring property security and ensuring the safety of our guests.