Job Title: Network/Systems Administrator (Hardware Technician)
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular-Long Term Assignment
Percentage of Travel Required: Up to 10%
Type of Travel: Local
Exciting Opportunity: Join Our Team as a Network/Hardware Technician!
Are you passionate about technology and enjoy solving complex problems? We've looking for a dynamic Network/Hardware Technician to join our team in Australia! In this role, you'll be the go‐to expert for all things IT, ensuring our customers have a seamless and exceptional experience.
Responsibilities
* Customer‐Centric Support: Engage with customers to gather incident information and provide top‐notch support using our self‐service tools. Your excellent communication skills will ensure a smooth end‐to‐end customer experience.
* Incident Management: Track incidents from identification to resolution, conducting initial assessments, triage, research, and resolution for basic issues. When challenges arise beyond your scope, you'll collaborate with our service desk resources or specialist teams to find solutions.
* Quality Assurance: Adhere to established Service Level Agreements (SLAs), document resolutions, and update our knowledge bases to help both customers and staff. Identify recurring problems and patterns to alert management and improve our services continually.
* Team Collaboration: Work closely with our TIER 1 provider, end users, stakeholders, and government personnel to evaluate hardware, maintain network security, and ensure compliance with policies.
* Continuous Improvement: Participate in developing and implementing standards and procedures. Contribute to special projects, testing strategies, and provide advice and training to end‐users.
* Leadership Potential: As you grow in your role, you may have the opportunity to lead less‐experienced team members and take on more complex problem‐solving tasks.
Qualifications
* Security Clearance: Active TS/SCI with Polygraph.
* Certification: Must obtain Security Plus certification within 90 days.
* Physical Requirements: Ability to lift 30‐50 lbs repeatedly and stand for extended periods.
* Education: Bachelor's Degree in IT or related field, or equivalent combination of education, technical certification, and/or training.
* Experience: 4–7 years of directly related experience in IT equipment support (Hardware, Networks, etc.).
Why Join Us?
* Impactful Work: Make a real difference by ensuring our customers have the best possible IT experience.
* Growth Opportunities: Develop your skills and take on leadership roles as you progress.
* Collaborative Environment: Work with a talented team dedicated to continuous improvement and innovation.
* Flexible Shifts: Enjoy the benefits of shift work in a vibrant location—Australia!
Ready to take on an exciting challenge and be part of a dynamic team? Apply now and start your journey with us!
What You Can Expect
A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high‐performing group dedicated to our customer's missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers – every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground – in your career and in our legacy.
Pay Range
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The Proposed Salary Range For This Position Is
$64,700 - $135,700
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
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