Posted: 15 June
Offer description
We are seeking a highly skilled Front Office Manager to lead our guest-centered team and drive exceptional service.
Key Responsibilities:
* Drive guest satisfaction through exceptional service and experience
* Develop talent within the team via rostering, coaching, mentoring, and fostering a high-performance culture
* Work across a 7-day roster, including weekends, public holidays, and nights
* Contribute effectively within the Management Team
* Foster a guest-centric approach to service excellence
* Manage finances through analysis, forecasting, and financial acumen
About You:
* Demonstrate strong leadership skills in driving service standards
* Hold recent management experience in high-end or luxury hotels
* Have legal rights to work in Australia
* Possess high standards in customer service and delivery
* Hold qualifications in Hospitality or Hotel Management
* Show energetic, ambitious, and driven characteristics for excellence
* Demonstrate a people-centric, creative, and respectful approach to team development and relationships
Benefits:
* Enjoy a supportive, diverse, and passionate work environment
* Benefit from 50% F&B discount across all venues
* Receive $99 room rates and a generous friends and family discount
* Participate in extra leave and earth advocacy days
* Be part of sustainability initiatives for a greener future
* Have opportunities for internal mobility and reward programs
* Engage in online learning and career development opportunities
* Access employee support networks
* Be recognized for outstanding service and teamwork
