About the Role
This position oversees and supports a team of professionals responsible for onboarding new customers, managing their financial situations, and providing ongoing support. The successful candidate will have strong leadership skills, experience in customer service, and a passion for supporting vulnerable individuals.
Key Responsibilities:
* Lead and manage a team to ensure efficient and effective delivery of services to customers.
* Develop and implement strategies to improve customer outcomes and experiences.
* Collaborate with internal stakeholders to ensure seamless communication and service delivery.
Requirements
The ideal candidate will possess:
* Tertiary qualifications or equivalent industry experience.
* A proven track record of leadership and customer service excellence.
* Experience working with vulnerable populations, preferably in a community service context.
Benefits
We offer a dynamic work environment, opportunities for career growth and development, and a competitive salary package. Our agency values diversity, equity, and inclusion, and we encourage applications from candidates who share these values.
About Us
We are a government agency dedicated to supporting the rights and dignity of our customers. We provide high-quality services to empower individuals to make informed decisions about their financial well-being.
What We Offer
We provide a range of benefits, including:
* A competitive salary package.
* Ongoing training and professional development opportunities.
* A dynamic and supportive work environment.