Join to apply for the Pre Sales Solution Architect (EUC / Contemporary Workplace) role at Capgemini
As a Solution Architect, you will lead the design and delivery of tailored end-user service solutions, drive RFP responses, and collaborate across teams to ensure strategic alignment. Your expertise in EUC, endpoint management, and M365 will support innovative, customer-focused solutions that meet enterprise needs.
Responsibilities
- Own the end-to-end solutioning process for RFPs, including requirement analysis, solution design, costing, and presentation of end-user services offerings (Service Desk, EUC, ITSM, Modern Workplace, etc.).
- Engage with clients and internal stakeholders to understand business challenges and craft tailored solutions that demonstrate value, innovation, and alignment with customer objectives.
- Work closely with sales, delivery, pricing, and technology teams to ensure solutions are feasible, competitive, and aligned with delivery capabilities and strategic goals.
- Stay abreast of industry trends and emerging technologies in end-user services to incorporate best practices and innovative approaches into solution designs.
- Develop high-quality solution documents, presentations, and responses that clearly articulate the value proposition, technical architecture, and delivery model to both technical and non-technical audiences.
Required Skills And Expertise
- 12+ Years in IT Services Industry: Proven experience in designing and delivering end-user service solutions across large-scale enterprise environments, including Service Desk, Desktop Support, ITSM, and Modern Workplace technologies.
- Strong RFP/RFI Solutioning Background: Demonstrated success in leading and responding to complex RFPs/RFIs, including solution strategy, technical architecture, pricing inputs, and proposal writing.
- Client Engagement & Stakeholder Management: Experience in engaging with senior client stakeholders to understand business needs, present solutions, and influence decision-making during pre-sales and solutioning phases.
- Cross-Functional Collaboration: Hands-on experience working with sales, delivery, finance, and technology teams to co-create viable, cost-effective, and competitive solutions.
- Knowledge Of Industry Standards & Tools: Familiarity with ITIL, ISO standards, and modern workplace technologies (e.g., Microsoft 365, Intune, ServiceNow) with the ability to integrate these into solution designs.
The role requires strong expertise in End User Compute (EUC), modern endpoint management, and deep knowledge of the Microsoft 365 E5 support model. Additional skills include proficiency in service desk metrics and tools, along with experience in designing effective on-site support solutions. Mandatory certifications include Microsoft Certified: Azure AI Fundamentals and Microsoft Certified: Security, Compliance & Identity Fundamentals, reflecting a solid foundation in cloud, security, and compliance principles.
What You’ll Love About Working Here
- You will be part of a diverse collective of free-thinkers, entrepreneurs and industry experts, with exposure to large-scale transformation and opportunities for growth.
- We support a positive work-life balance with hybrid and flexible working arrangements.
- Career growth through learning opportunities, thinktanks, hackathons, and access to extensive courses and certifications.
- Total Reward package with core and flexible advantages and a Peer Recognition Portal.
Capgemini is a global business and technology transformation partner, helping organizations accelerate their digital and sustainable transitions and delivering end-to-end services across strategy, design, engineering, AI, cloud, data, and ecosystem partnerships.
#J-18808-Ljbffr
📌 Pre Sales Solution Architect (EUC / Modern Workplace)
🏢 Capgemini
📍 Melbourne