Lifestyle Assistant - Lansdowne Gardens on Wycombe
Neutral Bay NSW 2089, Australia •
Lansdowne Gardens on Wycombe Care Community, 58A Wycombe Road, Neutral Bay, New South Wales, Australia
POSITION DESCRIPTION | LIFESTYLE ASSISTANT
POSITION PURPOSE:
This position exists to assist in the delivery high quality resident activities program to enhance the quality/enjoyment of life for residents, including teamwork with volunteers.
The role contributes to making Opal a great place to work by having good work relationships with other team members and behaving in a way that support Opal’s values.
This position reports to Opal HealthCare’s (Opal) Wellbeing Manager.
KEY RESPONSIBILITIES
- Ensure the delivery of lifestyle programs to support residents mental health and quality of life
- Follow Opal Values/policies, procedures and practices to ensure the lifestyle team demonstrate professional behaviours accordingly
- Participate in annual performance/development reviews and follow feedback given by the Lifestyle Coordinator or delegated Appraiser in those appraisals
- Support the orientation and training of volunteers
- Maintain own professional development (through performance appraisals, 360 degree feedback and resident feedback)
- Ensure the daily/weekly lifestyle program is delivered according to schedule
- Participate honestly/positively in client and team surveys
- Participate in team member education sessions/mandatory training and share knowledge
2. Quality
- Ensure programs cater to social, religious and cultural needs of residents
- Continuous assessment of program outcomes to ensure they meet resident’s needs (providing feedback or observations to lifestyle coordinator/GM)
- Ensure that WHS hazards/safe work practices are followed
- Ensure compliance with manual handling procedures/practices, correct use of equipment/aids and infection control when delivering programs
- Ensure that residents sensitive and confidential data/information is used correctly
- Maintain Service Level Agreements (SLAs)
- Support Opal’s continuous improvement program, using Continuous Quality Improvement tools
- Ensure volunteers can raise issues about matters that are impacting on them “without fear”
3. Communication
- Act as an Opal ambassador and speak positively about Opal with team members and community
- Develop and maintain positive resident/family and team relationships
- Communicate with residents/families/volunteers to get feedback about lifestyle programs and action accordingly with lifestyle coordinator, GM and lifestyle team
- Ensure effective flow of lifestyle information to all Opal Care Community team members about lifestyle programs
- Ensure all expenditure on lifestyle programs is within budget when ordering supplies
- Seek approval from coordinator/GM prior to incurring expense outside of budget
KEY PERFORMANCE INDICATORS
- Demonstrate understanding of Opal values through work performance/positive behaviours
- Demonstrate enhanced quality of life for residents through positive resident/family feedback
- Demonstrate ongoing career development through improved skills/performance outputs
- Demonstrated SLA compliance through positive feedback
- Demonstrated adherence to WHS and Quality Systems maintaining accurate documentation
- Nil WHS incidents or workplace injuries to self
- Client and team member feedback survey provide positive results
- Demonstrate responsible communication
- Minimal sick leave
KEY COMPETENCIES
- Excellent prioritisation and time management skills
- Excellent customer service and resident relationship management skills
- Excellent understanding of lifestyle needs of residents
- Knowledge of the aged care industry and regulations (desirable)
- Understanding of legislative requirements (WH&S;, Fire/Evacuation, Infection Control)
EXPERIENCE/QUALIFICATIONS
- Year 12 certificate of education (desirable)
- Certificate IV in Community Services (Lifestyle and Leisure) and/or relevant qualification
- Previous experience in delivery of lifestyle programs
- Previous aged care experience (desirable)
- Current police check (within last 3 months)
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