Lifestyle Assistant - Lansdowne Gardens on Wycombe
Neutral Bay NSW 2089, Australia
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Lansdowne Gardens on Wycombe Care Community, 58A Wycombe Road, Neutral Bay, New South Wales, Australia
POSITION DESCRIPTION | LIFESTYLE ASSISTANT
POSITION PURPOSE:
This position exists to assist in the delivery high quality resident activities program to enhance the quality/enjoyment of life for residents, including teamwork with volunteers.
The role contributes to making Opal a great place to work by having good work relationships with other team members and behaving in a way that support Opal's values.
This position reports to Opal HealthCare's (Opal) Wellbeing Manager.
KEY RESPONSIBILITIES
* Ensure the delivery of lifestyle programs to support residents mental health and quality of life
* Follow Opal Values/policies, procedures and practices to ensure the lifestyle team demonstrate professional behaviours accordingly
* Participate in annual performance/development reviews and follow feedback given by the Lifestyle Coordinator or delegated Appraiser in those appraisals
* Support the orientation and training of volunteers
* Maintain own professional development (through performance appraisals, 360 degree feedback and resident feedback)
* Ensure the daily/weekly lifestyle program is delivered according to schedule
* Participate honestly/positively in client and team surveys
* Participate in team member education sessions/mandatory training and share knowledge
2. Quality
* Ensure programs cater to social, religious and cultural needs of residents
* Continuous assessment of program outcomes to ensure they meet resident's needs (providing feedback or observations to lifestyle coordinator/GM)
* Ensure that WHS hazards/safe work practices are followed
* Ensure compliance with manual handling procedures/practices, correct use of equipment/aids and infection control when delivering programs
* Ensure that residents sensitive and confidential data/information is used correctly
* Maintain Service Level Agreements (SLAs)
* Support Opal's continuous improvement program, using Continuous Quality Improvement tools
* Ensure volunteers can raise issues about matters that are impacting on them "without fear"
3. Communication
* Act as an Opal ambassador and speak positively about Opal with team members and community
* Develop and maintain positive resident/family and team relationships
* Communicate with residents/families/volunteers to get feedback about lifestyle programs and action accordingly with lifestyle coordinator, GM and lifestyle team
* Ensure effective flow of lifestyle information to all Opal Care Community team members about lifestyle programs
* Ensure all expenditure on lifestyle programs is within budget when ordering supplies
* Seek approval from coordinator/GM prior to incurring expense outside of budget
KEY PERFORMANCE INDICATORS
* Demonstrate understanding of Opal values through work performance/positive behaviours
* Demonstrate enhanced quality of life for residents through positive resident/family feedback
* Demonstrate ongoing professional development through improved skills/performance outputs
* Demonstrated SLA compliance through positive feedback
* Demonstrated adherence to WHS and Quality Systems maintaining accurate documentation
* Nil WHS incidents or workplace injuries to self
* Client and team member feedback survey provide positive results
* Demonstrate responsible communication
* Minimal sick leave
KEY COMPETENCIES
* Excellent prioritisation and time management skills
* Excellent customer service and resident relationship management skills
* Excellent understanding of lifestyle needs of residents
* Knowledge of the aged care industry and regulations (desirable)
* Understanding of legislative requirements (WH&S, Fire/Evacuation, Infection Control)
EXPERIENCE/QUALIFICATIONS
* Year 12 certificate of education (desirable)
* Certificate IV in Community Services (Lifestyle and Leisure) and/or relevant qualification
* Previous experience in delivery of lifestyle programs
* Previous aged care experience (desirable)
* Current police check (within last 3 months)
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