For the role :
This role is aimed at ensuring Globe Mitre 10 Broken Hill customers and trades people have a great shopping experience.
We require people with a passion for retail with great customer services skills, exceptional personal presentation and the flexibility to do weekend work.
You will be required to work quickly, efficiently and with a professional attitude in a very busy environment.
Some of your duties include but are not limited to :
Perform deliveries to customers after successfully and accurately checking the product, delivery and fee details.
Answer any queries relating to products, source and place orders for customers and follow through to payment and customer pickup or delivery.
Clean and keep tidy the products and racking in WH2.
Assume responsibility for the maintenance of shelf inventory in your designated area and unpack delivered stock from pallets.
Measure and cut timber and trims as required.
Cut keys & refill gas bottles if retail staff are unavailable.
Assist in keeping the environment safe for customers and other employees.
Assist newer and / or junior team members.
Adhere to the high level of minimum standards documented for uniform and personal presentation.
Our Team
The working culture at Globe Mitre 10 is friendly with a team dedicated to providing customer service excellence because we work to maintain a co-operative team culture developing good working relationships.
Our customer focus is ongoing and we carry out continuous training around customer service, product knowledge and other aspects of the retail business.
Globe Mitre 10 is an extremely busy environment and you must;
Recognise the importance of having and demonstrate a customer focus in your role at Globe.
Be prepared to carry out all your duties accurately and efficiently when you are not with a customer according to documented procedures.
Co-operate with all other team members, respect the ideas of others & build positive workplace relationships
Learn & understand all your job requirements & have a good understanding of the Globe business.
Be productive during your shift with minimum downtime.
Be able to learn and adapt quickly to a growing environment
Be prepared to participate in ongoing training and development of product knowledge.
Essential criteria (experience / skills)
Solid teamwork skills
Resistance to stress and conflict in a retail environment
Good time management and prioritising skills
Self motivation and the ability to think on your feet
Respond well to leadership
Knowledge of Globe Mitre 10
Desirable requirements
Experience in a similar role
HR licence
Forklift licence
Knowledge of hardware or building trades
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